As a Technical Account Manager, I oversee IT operations for 35 diversified clients across industries including manufacturing, dental, construction, and various professional sectors. My responsibilities encompass managing a wide range of IT infrastructure, ensuring seamless performance of servers, network equipment, Microsoft 365, and Active Directory environments.I handle end-to-end IT infrastructure management, from system upgrades and network security to troubleshooting and maintenance, providing tailored IT solutions that meet the specific needs of each client. In addition to technical management, I also oversee budgeting for IT projects and hardware/software investments, ensuring cost-efficient strategies that align with client objectives.A key part of my role is developing and managing comprehensive Standard Operating Procedures (SOPs) to enhance the efficiency of the helpdesk. This involves creating frameworks for a 24/7 support system, ensuring clients receive timely and reliable service for any technical issues, regardless of the time.My focus on both technical excellence and client satisfaction allows me to create IT environments that foster productivity, security, and scalability for diverse industries.

Hardware support specialist for Xerox, Hp, Brother and more.

Supervisor of 7 crews focusing on safety, quality and efficiency.

Chief operations manager

Production line supervisor