Daniel Spinner Email & Phone Number

Campbell, Ca, Us

Sonian was Acquired by Barracuda* Engineered migration orchestration tools and migration status tracking database to handle moving customers from legacy product to a rewritten product which ran over the course of 1.5 years. Successfully moved over 5PB of customer data from 23 different stacks into 5 production stacks.* Designed and executed on a Cloud migration from IBM Softlayer Cloud to AWS which resulted in higher SLAs and 20% less spend.* Promoted to Supervisor* Cost Reduction changes reduced AWS spend by 30%* Promoted to Manager* Led efforts to update tech stack onto kubernetes to remove bottlenecks for innovation and to increase the ability of teams to be self service.

Waltham, Massachusetts, Us

* Started as Tier II.* Helped spread understanding through documentation of how product worked so that Tier 1 could better assist customers.* Wrote many bash scripts that greatly improved the abilities of the support team to quickly and efficiently assist customers and address issues in a proactive manner.* Detected, researched, and troubleshoot system issues and escalated to engineering potential ways to address problem.* Audited, Verified, and cleaned up over 1 PB of data which reduced storage spend by 40%.* Assumed Junior Devops job function and started to handle scaling of resources both permanent and short term to ensure stability of the product and reduce customer tickets.* Assumed Devops role and started contributing in our Chef cookbook codebase, and formalizing toolsets for Support.* Delivered product releases to production that resulted in 75% smaller planned work windows

San Francisco, California, Us

Acquired product from Wipro. Continued on with responsibilities.

Bangalore, Karnataka, In

Job title changed to reflect new company ownership.

Us

* Generated and Published Content to the product website that customers see when they manage their service to include recent and new trends, documentation updates, and other best practices.* Designed and Implemented architecture for Disaster Recovery including standby database. Running a Warm Standby website for extended outages.* Maintained Colo-Datacenter infrastructure including firewall configurations, hardware maint, and oncall onsite problem resolution.* Created best practices and processes used by customers in our solutions and implementations.* Deployed a geographically dispersed authoritative dns infrastructure.* MultiArch detailed knowledge of Suse Linux, Solaris, Dell Servers, Sunfire Servers, Custom Built Appliances* Implemented multi-site monitoring system for the Datacenter and for On-prem Customer Hardware.* Architected and Implemented higher efficiency of backup mail systems to handle higher traffic volume* Enhanced existing PHP code and script modifications to continue to deliver improvements to production systems.

Us

* Oncall monitoring of solutions and systems* Tier I for all products* Tier II for Email Anti-spam/Anti-virus products, Email Encryption, Email Archiving and Discovery* Spam Analysis and Rule definition updates

Broomfield, Colorado, Us

Worked during ownership transition to Level 3

Worked in Customer Support Center as First line triaging of customer calls for technical support.* Dispatched tickets based on phone calls from customers to appropriate groups within the company* Escalated when requested by customers* Handled incoming email submissions and created tickets based on the email.* Handled minor DNS requests from customers* Groups that tickets were dispatched to were webhosting, datacenters, monitoring groups, managed firewall, managed internet, managed vpn, dsl, DNS, special engineering.