Daniel Stein Email & Phone Number

Irving, Tx

•Handled incoming calls from the customer regarding subscription status, renewal, cancellation with an objective to maximize the subscription retention •Accountable for upselling/cross-selling of premium yearly service packages and utilized sales through service approach in retaining customer wishing to cancel services.•Educated the clients of the benefits of products and services and how the recommendation will add value to the client. •Consistent in building a rapport with clients and following up with an email to ensure that their service is active and operational•Provided over the phone troubleshooting steps to set up their connected vehicle account and the applications on their cell phones•Answered customer inquiries of specific connected vehicle features by researching through our knowledge-based center data

Garland, Tx

•Partnered with franchise owner to build and operate a Pilates studio in the local area•Gained members through our grand opening by providing exceptional customer service •Drive membership sales through outside sales and business development efforts through grassroots marketing•Trained, managed, and supervised staff •Provide feedback to franchise owner and corporate teams on how to better improve member experience

Whitestone, Ny

•Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.•Reviewing and analyzing club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals. •Effectively managing costs, including (but not limited to) costs for labor, supplies and equipment.•Ensuring fitness products and services offered in clubs are aligned and consistent with the company’s overall fitness strategy.•Administering scheduling and bi-weekly payroll for direct reports and overseeing such administration by other club managers.•Setting daily, weekly and monthly sales, revenue and retention goals (including fitness) and monitor club’s performance towards goals.•Analyzing member feedback sources to determine improvements in processes and service.•Continuing hitting and exceeding sales revenue and goals each month year after year

Ronkonkoma, Ny

•Provided commercial concession equipment e-commerce business, owned by Jarco Industries, increased sales on average of 70% to 80% in food profit margins.•Worked in conjunction with several equipment vendors such as Gold Medal, Paragon, and Hatsuyuki.•Oversaw day-to-day logistics working primarily with Operations•Worked on a daily Basis with all vendors/Resolved internal/customer & vendor inquiries/problems.•Monitor customer database for data, tracking & reporting on status of orders •2005-2008 Won Platinum award for Outstanding Profit Counseling to Concessionaires and Snack Operators