Multisite manager of 21 locations including an online doctor hub. Portfolio revenue turnover circa £70million per annum.

An area role with Lloyds Pharmacy responsible for forty-five pharmacies across Durham, Middleborough, Teesside, Hartlepool and Hull with a turnover of circa £70M p.a.

A bank role within a large North East trust featuring ward and dispensary working. ⇒Achievements: One to one mentorship with the Chief Pharmacist has developed my knowledge in the hospital sector in preparation for a senior role. Grass roots level competencies developed through working independently on the wards and in dispensary.

A director position with the responsibility of driving the healthcare strategy for the Age UK North Tyneside subsidiary Life Choices Plus, a division that generates 95% of charity income at circa £3.5M per annum. This role involves working closely with other directors, the chief executive and the chair to agree on, and implement, all aspects of the business such as finance, operations, human resources, corporate social responsibility and marketing. ⇒Achievements: Improved the overall CQC inspection rating for the group from requires improvement to good via medicines management and clinical governance improvements. Specifically, I updated the company medicine administration chart, wrote standard operating procedures for key medication orientated tasks and introduced a “Take Care” scheme for high-risk medicines (e.g. Warfarin and Alendronic acid).

This role involves representing pharmacy contractors across the North of Tyne geography in informational support, payment negotiation and commissioning of new services. The role also involves organizing marketing campaigns (such as Influenza Vaccination radio campaign) and ensuring financial stability in the company’s balance sheet.⇒Achievements: A leading role in the nationally novel Transfer of Care (ToC) scheme which involves transfer of discharge information from hospital to community pharmacy for information and post discharge follow up. I have made some progress to improve the number and quality of discharge transfers in the region via close working with the Director of Pharmacy for the trust, for whom I work for on a bank style basis to further develop the service. I have also led the delivery of Influenza vaccinations in the Boots stores in the patch, which increased the number of vaccinations in 2014 by 50% from the previous year.

Store management role in Ponteland, Northumberland with a focus on repeat dispensing business and multi channel sales. This position also involves remote management of the dispenser relief team for the area, and in store management of a pharmacist.⇒Achievements: Establishing a strong operational platform for the company text service, improving BSC measures from 0% to 25%. Initiating immaculate retail procedures that resulted in an improvement in sales revenue from 0.1% to 9% against budget. Using service provision review to identify new opportunities (Pharmacy First service) that enhanced service revenue from 0% to 232% YTD against budget. Overall store ranking has increased from 2100 out of 2650 stores to position 50 out of 2650.

Clinical lead pharmacist in Gosforth, Newcastle (approximate annual revenue of £4m). My role held a focus on pharmacy services delivery with additional service accreditation including Macmillan Cancer Pharmacist, influenza vaccination, emergency hormonal contraception, Asthma /COPD review and health checks. ⇒Achievements: Pharmacy services revenue achieved 1200% increase for the financial year when compared with the previous year. Prescription items grew during my influence from 15000 per month to 21,000 per month; the largest increase in the area. I was assigned the top company performance grading of “Legendary”. This grading allowed me to enroll and complete an additional clinical program called the “Advanced Practitioner Program”.

This field role involved acting as pharmacist in charge across up to forty different pharmacies in Tyneside, depending on where support was required.⇒Achievements: Leadership and coaching of diverse teams with specialties of high prescription volume, pharmacy services, care home services, domiciliary services or retail FMCG.

Store management role in a high turnover GP surgery based pharmacy in Cleadon Park, Newcastle (approximate annual revenue of £2m). ⇒Achievements: Correction of poor operational process in a large team of twelve employees. A growth in monthly prescription items from 16,000 to 18,000. Due to the location of the pharmacy within GP practice, I was able to establish an informal treatment service in Pharmacy whereby I would assess patients requiring minor care and call the GP to confirm my diagnosis, who would then supply a prescription.

Store management role in a high turnover high street pharmacy in Saltburn, Teesside (approximate annual revenue of £2.5m). ⇒Achievements: Line management of a large team of fifteen employees, including a pharmacist. I successfully won a hospital medication supply contract that went out to re-tender due to high-level service delivery where our bid was not the cheapest option. This contract is a unique revenue stream to community pharmacy nationally by supplying hospital wards with medicines directly.

Store management role in a low turnover village pharmacy in Amble, Northumberland (approximate annual revenue of £1m). ⇒Achievements: The development of a strong local network with other healthcare professionals and local businesses. The completion of Alliance Boots accelerated store management and business leadership programme (3 months).