Daniel Stiffel Email & Phone Number

Brisbane, Queensland, Australia

OUTexploring Social Travel Group was created in the wake of the initial 2020 COVID impacts to the Travel Industry. The goal of OUTexploring was to keep people focused on future travel post pandemic and has since grown to be a recognised local brand with regular events. OUTexploring has organised several weekend getaways, day tours and large group cruise holidays. The group is open to all of the LGBTIQ communities, their family, friends and allies.RESPONSIBILITIES• Establish and… Show more OUTexploring Social Travel Group was created in the wake of the initial 2020 COVID impacts to the Travel Industry. The goal of OUTexploring was to keep people focused on future travel post pandemic and has since grown to be a recognised local brand with regular events. OUTexploring has organised several weekend getaways, day tours and large group cruise holidays. The group is open to all of the LGBTIQ communities, their family, friends and allies.RESPONSIBILITIES• Establish and maintain relationships with suppliers and travel agencies.• Build and maintain a website and member mailing list.• Develop and promote group travel escapes.• Social Media Engagement and AnalyticsACHIEVEMENTS• Launched a large group annual cruise holiday. Successfully promoting before the official relaunch of Australian Cruising. Taking over 100 people in August 2022 on P&O Pacific Encounter for the 2nd Australian cruise post COVID. Included hiring local entertainers to join the group and provide additional exclusive activities during sea days. The 2nd large group cruise holiday will take place in August 2023.www.outexploring.com.auwww.facebook.com/OUTexploringauNot for profit and voluntary Show less

Australia

• Analysis of patronage and revenue with the aim to identify opportunities for improved load factor, yield and revenue.• Develop and deliver strategies related to sales, inventory and pricing to achieve organisational goals• Manage reservations system data and reporting dashboards.• Completing monthly reporting for senior management and the Department of Main Roads and Transport

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Stellar is a leading customer experience management organisation operating across Australia, Asia, North America and Africa. With experience spanning a broad range of industries and markets, Stellar designs and deploys solutions utilising a deep knowledge and capability in contact centre outsourcing and Customer Management, CX Consulting, Intelligent Automation and Analytics.RESPONSIBILITIES• Creating a positive team environment and encouraging a customer-centric… Show more Stellar is a leading customer experience management organisation operating across Australia, Asia, North America and Africa. With experience spanning a broad range of industries and markets, Stellar designs and deploys solutions utilising a deep knowledge and capability in contact centre outsourcing and Customer Management, CX Consulting, Intelligent Automation and Analytics.RESPONSIBILITIES• Creating a positive team environment and encouraging a customer-centric culture.• Advocated for the introduction of KPIs and developed KPI tracking for all Team Leaders managed through Microsoft Teams.• Managing customer escalations.• Coached and Mentored 15-20 direct reports.ACHIEVEMENTS• Successfully pivoted from revenue management to a customer-focussed, Team Leadership role in the wake of Virgin Australia’s COVID-19-prompted collapse. Show less

Brisbane, Queensland, Australia

Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights.RESPONSIBILITIES• Optimising revenue on International Long Haul, Short Haul and Domestic Markets working to budgeted targets.• Accurate forecasting and effective market strategy planning.• Influencing stakeholders and recommending proactive tactical sales activity, including pricing and… Show more Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights.RESPONSIBILITIES• Optimising revenue on International Long Haul, Short Haul and Domestic Markets working to budgeted targets.• Accurate forecasting and effective market strategy planning.• Influencing stakeholders and recommending proactive tactical sales activity, including pricing and suggested sales channels.• Building and maintaining strong relationships with internal and external stakeholders. Including Sales Teams and Alliance Partners.• Lead by example, built trust and influence by proactively assisting the sales team at Industry partner expositions and visiting key industry partners with account managers.ACHIEVEMENTS• Managed the RM elements for the launch of Virgin Australia’s services to Hong Kong, successfully applying strategies to improve LF and Yield from multiple points of sale. Year on Year revenue growth in excess of 30% and Earned Average Fare improvement of over 50%.• Spearheaded the creation of reporting focussed on increasing visibility of group bookings, tracking overall utilisation as well as conversion by agency and sales channel. Show less

Brisbane And Melbourne, Australia

RESPONSIBILITIES• Carrying out regular competitor analysis related to structural fares and tactical activity.• Managing the creation of a Fares Management online tool incorporating a one-stop shop for campaigns from creation, fare loading and website tactical fares display.• Acting as the main pricing contact during the system separation from Tigerair Singapore and the cutover to an independent reservations system.ACHIEVEMENTS• Increased Saturday revenue for Tigerair by an… Show more RESPONSIBILITIES• Carrying out regular competitor analysis related to structural fares and tactical activity.• Managing the creation of a Fares Management online tool incorporating a one-stop shop for campaigns from creation, fare loading and website tactical fares display.• Acting as the main pricing contact during the system separation from Tigerair Singapore and the cutover to an independent reservations system.ACHIEVEMENTS• Increased Saturday revenue for Tigerair by an average of 26%, in excess of $300,000, with the introduction of a new sales dynamic – Saturday Flight Fever.• Reduced the fares gap between Tigerair and the main competitor from an average of $23 to $7 while maintaining load factor growth, equating to increased yearly revenue in excess of $5,000,000. Show less

Brisbane, Queensland, Australia

RESPONSIBILITIES• Optimising revenue on International Long Haul, Short Haul and Domestic Markets working to budgeted targets.• Accurate forecasting and effective market strategy planning.• Influencing stakeholders and recommending proactive tactical sales activity, including pricing and suggested sales channels.• Building and maintaining strong relationships with internal and external stakeholders. Including Sales Teams and Alliance Partners.• Lead by example, built trust… Show more RESPONSIBILITIES• Optimising revenue on International Long Haul, Short Haul and Domestic Markets working to budgeted targets.• Accurate forecasting and effective market strategy planning.• Influencing stakeholders and recommending proactive tactical sales activity, including pricing and suggested sales channels.• Building and maintaining strong relationships with internal and external stakeholders. Including Sales Teams and Alliance Partners.• Lead by example, built trust and influence by proactively assisting the sales team at Industry partner expositions and visiting key industry partners with account managers.ACHIEVEMENTS• Proposed and successfully implemented return airfares into the Pacific Island markets resulting in increased year on year revenue by over 30%. Show less

Brisbane, Queensland, Australia

Flight Centre Limited is one of the world’s largest travel groups with a vast leisure and corporate travel sales network that extends throughout four major regions.RESPONSIBILITIES• Supporting the Store Manager, achieving store budget and maintaining staffing.• Guided and mentored up to 6 sales consultants to achieve sales targets and individual career goals.ACHIEVEMENTS• Attained individual monthly sales targets with total transaction value in excess of $1,000,000 a… Show more Flight Centre Limited is one of the world’s largest travel groups with a vast leisure and corporate travel sales network that extends throughout four major regions.RESPONSIBILITIES• Supporting the Store Manager, achieving store budget and maintaining staffing.• Guided and mentored up to 6 sales consultants to achieve sales targets and individual career goals.ACHIEVEMENTS• Attained individual monthly sales targets with total transaction value in excess of $1,000,000 a year. Show less

Brisbane, Queensland, Australia

RESPONSIBILITIES• Monitoring FCL air product and competitors’ advertised product to identify gaps and new opportunities.• Negotiating with airline partners to obtain exclusive tactical airfares.• Creating airfares (Retail and Wholesale Combination fares) for the FCL fares database using net fares and Australian and internationally published airfares.• Managing air product during FCL Expos and acting as main point of contact for airline partners, contracting and… Show more RESPONSIBILITIES• Monitoring FCL air product and competitors’ advertised product to identify gaps and new opportunities.• Negotiating with airline partners to obtain exclusive tactical airfares.• Creating airfares (Retail and Wholesale Combination fares) for the FCL fares database using net fares and Australian and internationally published airfares.• Managing air product during FCL Expos and acting as main point of contact for airline partners, contracting and product managers and events coordinators.ACHIEVEMENTS• Maintained margin integrity by using preferred over non-preferred product; hedging foreign currency in combination airfare creation; and calculating recommended sale prices to ensure the highest possible yield for FCL while remaining competitive. Show less

Brisbane, Queensland, Australia

• Negotiate rates and contracts with suppliers to create in-house wholesale/retail product.• Develop and maintain effective business relationships with suppliers and clients.• Organise and manage group travel packages for leisure and conference groups.

Brisbane, Queensland, Australia

• Limited back-up for the Advertising Manager, including liaison with Agencies in development of media packs and marketing material for monthly campaigns.• Involvement in areas such as Loyalty programme development, promotion ideas and TPCreports. • Mystery shopping, customer complaints and market research.

London, England, United Kingdom

• Coordinated International secondments within Eastern Europe and Central Asia.• Liaised with expatriates, AA Partners, HR Managers, tax and immigration advisers tonegotiate appropriate expatriate contracts.

Bachelor Of Arts, English/Drama

Bachelor Of Business, International Business & Marketing

Deferred