Daniel Stillwell Email and Phone Number

• Detailed fully all customer correspondence within provided ticket system.• Utilized probe, analyze, isolate, and resolve as a roadmap for troubleshooting any technical issue arising from internet capable devices, while adjusting to the pace and technical level of the caller.• Identified the correct connection type through account information or equipment installation.• Assisted with wiring and software setup required by user equipment and connection type. • Troubleshot wiring and synchronization issues with any modem brand.• Customized web browser homepage(s), menus, appearance, favorites, history, and toolbars to users requested specifications.• Confirmed browser security and privacy were at desired levels for the customer usage needs.• Matched connection and proxy settings within browser to actual configuration of connection.• Removed malicious and/or restored malfunctioning add-ons and extensions.• Alleviated any further browser options that prevented correct operation of destination sites and services.• Responsible for guiding user through wire placement and software setup of various router brands.• Investigated routing needs then directed customers through connection type, authentication credential entry, MTU, static IP, advanced port handling, DMZ setup, wireless network and security setup, WIFI channel adjustment..• Isolated reported speed issues across complete home networks to actual ISP signal issues, splitters or other interfering devices on data lines, router / switch degradation of signal, and account rated speed below network demand.• Confirmed hardware components did not cause any remaining speed issues by checking insufficient RAM, Virtual Memory, hard drive space available, or malfunctioning devices.• Setup, troubleshot, and optimized any email program presented by user.• Directed clients through ISP email filtering and spam controls.• Logged into infected or malfunctioning computers remotely to diagnose and repair upon request.

• Detailed fully all customer correspondence within provided ticket system.• Utilized probe, analyze, isolate, and resolve as a roadmap for troubleshooting any technical issue arising from dial up and email clients, while adjusting to the pace and technical level of the caller.• Identified correct access number in cross reference to user location.• Retrieved username and password from client database upon confirmed identification.• Configured email clients and dial up networking to operate correctly with ISP.• Identified and assisted with any generated error code arising from dial up networking and email usage.• Maintained ISP network security – monitored outbreaks of viruses or spam from any individual user.• Followed ISP directed process to warn and assist first time offenders, and disabling repeat offenders.