Daniel Stone Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Essex, England, United Kingdom

Southend On Sea, United Kingdom

• Overall responsibility for overseeing the smooth day to day operation of dual stores with a combined annual turnover of £40m operating in a Regional shopping centre Flagship location and high street shopping centre.• Managing and directing a team of 10 Managers, 16 Supervisors and up to 450 colleagues, with a total payroll in excess of £2.5m and controllable expenses of £600k• Overseeing dual stores with multiple departments including beauty, jewellery, luggage, furniture, footwear, womenswear, numerous concessions, 3 restaurants (now outsourced), and formerly also a foreign currency kiosks and 5 Personal Shoppers• Monitoring the movement of cash, banking, cash safe, cash delivery, cash pickup, vouchers, and foreign currency• Ensuring the ongoing training and development of the teams• Assisting in the interviewing and selection process for Manager positions• Dealing with all senior Human Resource issues such as staff grievances and disciplinaries, and dealing with any escalations• Meeting with the Area Manager on monthly planned visits• Preparing a weekly presentation to Senior Managers to keep them up to date on sales, P&L and any other issues• Full budgetary control responsibility, ensuring that all KPIs are met• Ensuring that the stores are fully compliant with all Health & Safety, food hygiene and fire safety regulationsCovid-19:• Carried out a risk assessments based on the size of the stores to calculate a safe limit on the number of customers during Covid-19, and ensuring that customers are counted in and out to ensure the limit is not exceeded• Adjusting risk assessments based on any concerns raised from previous week, and reviewing stock of PPE and sanitiser etc. during Covid-19 pandemic• Dealing with visits from local authority inspectors to enforce Covid-19 measures• Ensuring there is sufficient shop floor cover for staff on breaks and absences, so that safety is not compromised

Westfield Sheppards Bush London

• Reporting to a Senior Store Manager, leading a team of 13 Divisional Managers for a flagship store consisting of 250 colleagues in a high profile West London shopping centre• Assisting overseeing the smooth day to day operation of the store and maintaining standards of customer service• Cultivating good ongoing relationships with internal and external stakeholders such as store support, shopping mall managers, external business managers and consumers• Overseeing the security, health & safety and wellbeing of colleagues and consumers• Managing financial budgets of circa £9m with an annual turnover of £30m• Ensuring that P&L is within set budget• Improved customer service measure from 70% to 82% total satisfaction• Improved total bottom line EBITDA to £4.25m (+14.3% vs ly)

West Thurrock, Essex, United Kingdom

• Reporting to a central team of project coordinators in a £3m store overhaul, with full budget control for £110k store implementation, with the store still operational• Managing and leading a team of 12 colleagues on a project with a total of up to 200 people working on it at any one time• Overall responsibility for overseeing all areas from health and safety to customer visuals and experience• Liaising with store staff to ensure all were kept up to date on developments, and that customers were informed• Facilitating presentations to the staff to prepare them for the planned works• Looking at technical drawings and providing input to ensure that the correct configurations were implemented into the store• Working with key stakeholders to define requirements and delivery milestones for development project• Ensuring that contractors adhered to schedules and monitoring their work to minimise disruption• Financial management including budgeting, forecasting and obtaining finance from third party• Providing high level project reports to stakeholders, Working Group and Executive committee and CEO up to board level• Delivering objectives to strict budgets, deadlines and service level agreements• Successfully delivered the project on time and within budget• Identified opportunities for future projects to further enhance the customer experience

West Thurrock And Basildon

• Reporting directly to the Store Manager, managing a combined team of 70 colleagues across 3 Divisions• Provided ongoing coaching and mentoring to ensure the team delivered an exceptional Shopping Experience for the customers• Successfully achieved budgeted profit

• Reporting to the Store Manager and Area Director• Managing multi-site facilities including solo units, encompassing a team of up to 500 colleagues and 12 Managers• Worked in Flagship, High Density, High Turnover and Problematic stores, the last with circa £70m turnover p/a• Successfully managed 2 store development projects• Store Liaison for coordinating contractors and configuration of the store• Project Lead on a 3 month project for the introduction of a Homeware Department at the Brentwood store• Project Lead to extend the homewares department at the Basildon store

Colchester, United Kingdom

Lance CorporalHM ARMED FORCES (ROYAL LOGISTICS CORPS)• Trained as a Chef, part of a unit in 19 Regiment Royal Artillery• Undertook a 6 month tour of duty in Cyprus with the UN, as a Chef cooking for 10-15 personnel• Undertook a 6 month tour of duty in Kosovo, working in field kitchens initially, with a team of 7 chefs• Completed tours of duty and exercises in Canada and Germany

Education record

Education record