Daniel Sullivan Email & Phone Number

Orlando, Florida, United States

Servant leader responsible for ensuring the teams adhere to agile theory, practices, rules, and that the organization understands how agility and scaling it works. Acts as a change agent in the organization, championing the agile process and teaching those who are new to the framework or need education on such options, like scrum, (including managers and executives). Coaches the wider organization to get the most benefit from Agility. Works with other individuals across divisions to incrementally improve organizational agility through iterations. Helps spin up new teams, identify products and services, and scaling implementation. Participates in regular project sponsor meetings and PI planning sessions. Review and track status of tasks, stories, and issues to provide updates on team performance and sprint health. Responsible for removing impediments and raising awareness through transparency of action. Helps demonstrate traceability of progress through Business Intelligence. Helps implement and configure tooling solutions.

United States

Servant leader responsible for ensuring the scrum team adheres to the scrum theory, practices, rules, and that the organization understands scrum. Acts as a change agent in the organization, championing the scrum process and teaching those who are new to the framework or need education on scrum (including managers and executives). Coaches the wider organization to get the most benefit from scrum. Works with other scrum masters across the organization to incrementally improve organizational agility through iterations. Helps spin up new scrum teams. Participates in regular project sponsor meetings and PI planning sessions. Review and track status of tasks, stories, and issues to provide updates on team performance and sprint health. Responsible for removing impediments and raising awareness through transparency of action.

Servant leader responsible for ensuring the scrum team adheres to the scrum theory, practices, rules, and that the organization understands scrum. Acts as a change agent in the organization, championing the scrum process and teaching those who are new to the framework or need education on scrum (including managers and executives). Coaches the wider organization to get the most benefit from scrum. Works with other scrum masters across the organization to incrementally improve organizational agility through iterations. Helps spin up new scrum teams. Participates in regular project sponsor meetings and PI planning sessions. Review and track status of tasks, stories, and issues to provide updates on team performance and sprint health. Responsible for removing impediments and raising awareness through transparency of action.

Lake Mary, Fl

Servant leader responsible for ensuring the scrum team adheres to the scrum theory, practices, rules, and that the organization understands scrum. Acts as a change agent in the organization, championing the scrum process and teaching those who are new to the framework or need education on scrum (including managers and executives). Coaches the wider organization to get the most benefit from scrum. Works with other scrum masters across the organization to incrementally improve organizational agility through iterations. Helps spin up new scrum teams. Participates in regular project sponsor meetings and PI planning sessions. Review and track status of tasks, stories, and issues to provide updates on team performance and sprint health. Responsible for removing impediments and raising awareness through transparency of action.

Lake Mary, Fl

Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met.Complete documentation for business requirements which guide application development efforts, working closely with the development team and business teams to ensure successful implementation of business requirements.Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition and negotiation of project scope and create appropriate scope documentation.Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability.Work with IT and Business partners to build support processes and procedures provide ongoing support to manage application SLAs, resolve a majority of the problems and fulfill service requests that do not require application development.Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities.Communicate project status and escalates issues as needed.

Lake Mary, Florida

Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met.Complete documentation for business requirements which guide application development efforts, working closely with the development team and business teams to ensure successful implementation of business requirements.Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition and negotiation of project scope and create appropriate scope documentation.Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability.Work with IT and Business partners to build support processes and procedures provide ongoing support to manage application SLAs, resolve a majority of the problems and fulfill service requests that do not require application development.Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities.Communicate project status and escalates issues as needed.

Co-owner of an online comic book store. We carry all comics, but specialize in genre comics like Buffy, Battlestar Galactica, Angel, and Doctor Who.

Orlando, Florida Area

Support Enhancements and new Development to existing C# and ASP.NET applications for the County. Develop new applications for the County using C# and ASP.NET with either SQL or Oracle back-ends as needed. Provide End User support through SMS Ticketing System. 24x7x365 rotating on-call support for Public Health and Safety, supporting both Oracle and SQL database applications. Write requirements and testing documentation for various Projects within purview of Public Health and Safety. Design ad hoc and regular Crystal reports for data analysis for customers within the County. Prototype conversions of older application architectures to C# and ASP.NET using MVC.

Orlando, Florida Area

Write requirements and testing documentation for CRM-OD, a software as a service solution for opportunities and leads. Design ad hoc and regular reports for data analysis. Design report dashboards that combine various reports to present trends to customers. Test new reports and dashboards after service updates and data field modifications. Support code changes to a VB6 telecom equipment tracker and develop enhancements. Prototype conversion of VB6 application to C# and ASP.NET. Create automated and manual tests for an enterprise-wide web application using Visual Studio. Participate in Engineering Futures Forum in partnership with UCF’s College of Engineering. Organize morale boosting and team building events.Provide continued support and development of an ASP.NET application (using C# and SQL Server 2005) designed to consolidate business functions into an enterprise-wide web portal, which is chartered to deliver two new business function capabilities each quarter with a goal to retire disparate legacy systems and reduce overall cost to the corporation. Part of a team that boasts a reputation of consistent on-time and on-budget delivery. Responsible for application performance and maintenance. Routinely troubleshoot and diagnose issues to maintain application stability. Traffic metrics indicate between 500 and 600 simultaneous users across a base of 45,000 employees.

Orlando, Florida Area

Write requirements and testing documentation for CRM-OD, a software as a service solution for opportunities and leads. Design ad hoc and regular reports for data analysis. Design report dashboards that combine various reports to present trends to customers. Test new reports and dashboards after service updates and data field modifications.

Orlando, Florida Area

Provide continued support and development of an ASP.NET application (using C# and SQL Server 2005) designed to consolidate business functions into an enterprise-wide web portal, which is chartered to deliver two new business function capabilities each quarter with a goal to retire disparate legacy systems and reduce overall cost to the corporation. Part of a team that boasts a reputation of consistent on-time and on-budget delivery. Responsible for application performance and maintenance. Routinely troubleshoot and diagnose issues to maintain application stability. Traffic metrics indicate between 500 and 600 simultaneous users across a base of 45,000 employees.Provide End User support through Remedy Ticketing System. Follow Agile development methodologies. Participated in Corporate IT headquarters relocation from San Diego, CA to Orlando, FL. Participated in Corporate Data Center relocation from local to cloud services. Trained replacement team, new hires, and acted as a new hire ambassador to new IT hires to help them acclimate. Write Business and System Requirement Documentation for internal applications.Organize morale boosting and team building events. Participate in Engineering Futures Forum in partnership with UCF’s College of Engineering.

Orlando, Florida Area

Produce ad hoc reports based on data from 600+ individuals to determine various metrics such as staffing and performance. Consult with Management and Training to ensure smooth transitions for new hires. Administer training to new hires regarding various systems and tools related to performance and attendance management. Utilize staffing models to identify percentage of over/under and schedule/cancel additional new hire training as needed. Ensure entry of all new hires into corporate hierarchy, IEX, SMS, Witness, and site specific systems. Determine if all new hire logins function, troubleshoot any system issues. Create and maintain innovative workbooks and databases to help track daily events, (call outs, emergencies, outage, etc). Coordinate complex projects and real-time offline events through IEX RTA and internal site communication. Evaluate call flow and staffing, create new schedule patterns, tour groups, and tour templates as needed to meet volume. Partner with information technology program managers to test and deploy enterprise-wide projects. Analyze current policies and procedures and provide streamlined solutions to increase business efficiencyTrained agents, supervisors, and managers in various business processes and applications. Developed internal applications to track agent work flow and performance (using VB, .NET, SQL, and SharePoint).

Altamonte Springs, Fl

Altamonte Springs, Fl

Orlando, Florida Area

Master Of Business Administration (Mba), A

Bachelor Of Science (B.S.), Information Systems And Technology; Software Engineering, A

Associate In Arts, General Education

Activities and Societies: Phi Beta Lambda, Phi Theta Kappa, Student Government

High School, General Education

Activities and Societies: Future Business Leaders of America