Risk Management Analyst
Bengaluru, Karnataka, India
Information Technology & ServicesConcentrix, (CNX) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continentsIn my role, during my 1+ year experienc -Assisted external users of the client's technical products or services; identifying, investigating and providing resolution to user questions and problemsFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Preparing complete and accurate work including appropriately notating accounts as requiredParticipating in activities designed to improve customer satisfaction and business performance