Daniel Sullivan Email & Phone Number

Cody, Wyoming, United States

• Promoted to Network Technician for the Switching team who manages the telephony systems at TCT.
• Worked directly with the Switching Administrator to coordinate and execute software and hardware maintenance of Metaswitch components.
• Implemented STIR/SHAKEN per FCC guidelines to filter and label over 1.5 million malicious and fraudulent calls.
• Processed and provisioned wholesale partner orders for T1 and SIP Trunk deployments.
• Oversaw the provisioning and deployment of the Hosted PBX service.

Cody, Wyoming, United States

• Promoted to a supervisory role, overseeing a team of 8 Technical Support Specialists.
• Monitored recorded calls, chat logs, and email escalations to provide feedback to team members.
• Created workflows and procedures to carry out regular responsibilities and duties.
• Deployed an internal knowledge base using MediaWiki to consolidate policies, procedures, and training material for easy access by all employees.
• Worked in tandem with our Training Coordinator to onboard new employees and arrange training with other departments.

Cody, WY

• Provided technical support to thousands of active telephone, television, and Internet service customers via email, telephone, chat, remote support, and in person.
• Utilized a wide range of troubleshooting utilities such as Kentik, Wireshark, InterMapper, and Bomgar.
• Navigated many different transport types including fiber to the home, cable, and wireless across both Montana and Wyoming.
• Worked with internal departments and teams to resolve technical problems in a timely manner.
• Spearheaded computer repair processes and procedures to ensure hardware replacement and software maintenance was satisfactory to the customer.

Gilbert, AZ

• Installed and configured new multipurpose servers running Windows Server.
• Utilized Active Directory and Group Policy to manage over a dozen local workstations and many external devices connected by VPN.
• Configured RAID arrays and SMB file shares for local documentation backup and scheduled redundant cloud backups.
• Distributed, updated, and managed desktops, laptops, and mobile devices for a rapidly growing business.
• Deployed a local PBX system utilizing FreePBX and Cisco IP phones, allowing for proper business call flows.

Powell, WY

• Assembled freshly printed newspapers for delivery across over 4,000 subscribers.
• Trimmed and bound special edition print runs for distribution.
• Assisted in printing press maintenance and the mounting of printing plates.

Powell, WY

• Carried out customer transactions both in person and over the phone, including processing payments, refunds, and credits.
• Utilized QuickBooks to schedule recurring appointments, register new accounts, and build statements.
• Filed statements, patient records, and kept detailed inventory of pet foods and medical supplies.
• Worked together with 1 veterinarian and 2 other veterinary assistants to administer medication and assist in surgical procedures.
• Prepared medical slides for analysis by the veterinarian, including blood work and other labs.
• Maintained cleanliness of the clinic, including surgical rooms, examination rooms, and kennels.

Graphic Design

High School Diploma