Outsourced context for hardware and technical services at Michelin America (Canada).Service delivery for local and remote/mobile users that includes: workstation imaging, configuration, testing, technical support, computer refresh and disposal, 3rd level support on config issues. Interact with supplier on computer warranty repairs (Lenovo, Dell). Active Directory and Windows 7/8 environments.Tools used: ServiceNow, Microsoft SCCM, cmrcviewer, Active Directory. Server… Show more Outsourced context for hardware and technical services at Michelin America (Canada).Service delivery for local and remote/mobile users that includes: workstation imaging, configuration, testing, technical support, computer refresh and disposal, 3rd level support on config issues. Interact with supplier on computer warranty repairs (Lenovo, Dell). Active Directory and Windows 7/8 environments.Tools used: ServiceNow, Microsoft SCCM, cmrcviewer, Active Directory. Server room hands-and-feet support.Act as the custodian for tape rotations.Act as a Local Coordinator for Canadian sites (liaison between management and canadian sites). Show less

Outsourced hardware and technical services to Michelin world wide.Service delivery for workstation imaging, configuration and hardware repairs. General workstation user support for local and mobile employees. Project support liaison for site - for Hardware upgrades and refreshes. Special contribution: Active Directory and Windows 7 mass deployment across Canada (conversion from XP to WIN7), executing two Sales force hardware computer conversion (from Lenovo laptops to Dell… Show more Outsourced hardware and technical services to Michelin world wide.Service delivery for workstation imaging, configuration and hardware repairs. General workstation user support for local and mobile employees. Project support liaison for site - for Hardware upgrades and refreshes. Special contribution: Active Directory and Windows 7 mass deployment across Canada (conversion from XP to WIN7), executing two Sales force hardware computer conversion (from Lenovo laptops to Dell tablets, then to a newer tablet model). Show less

General IT support to local and mobile users.Mainframe controller and computer room operation.Administrative follow-up on IT services to users.Special contribution: Y2K site preparation, Mainframe controller removal, deploying PC conversion from WIN NT to WIN XP, Email client conversion from cc:mail to Notes 6.5, Participation into the elaboration of IT specifications in the opening of a site for Michelin (inspection center).