I have vast experience in many fields. I am a hard worker.
Modou
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Account ManagerModouAntipolo, Ph
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Freelance/Virtual AssitantFreelance/Virtual Assitant Oct 2021 - PresentUnited StatesMake outbound calls to clients. Schedule Appointments. Manage Sales Pipeline. Collect and Manage files. Review Credit Reports. Maintain relations with clients and Brokers. Make necessary follow-ups.
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Technical Support SpecialistSykes May 2019 - Oct 2021 -
EnterprenuerCali Transport Services May 2017 - Nov 2018PaterosProvide transportation services to the riding Public
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National Sales AssistantAmmex Isupport Worldwide Feb 2015 - May 2016Makati, PhilippinesMake Outbound calls to Potential Partners. Business to Business environment. Management accounts, -
Fraud Analyst 1J.P. Morgan Apr 2014 - Oct 201410 Floor Net Quad, Bgc Taguig, PhilippinesReceive inbound calls. Provide security questions for customer who failed Low Level verification. If customer still fails Transfer to FEVA. Talk to customer with failed transactions. Identify caller and review suspicious transactions. Clear account, if necessary provide authorization code. If customer fails to verify transactions. Close account with appropriate closure type. Lost, Stolen or ATO. Provide neccessary reports. Reissue credit cards. Take note of customer travel. Local or International. -
Customer Service RepresentativeC3 Customer Contact Channels Nov 2012 - Apr 2014Bonifacio Technological Tower, Bgc Taguig, PhilippinesCustomer Service for a Major Telecoms Company. Accept inbound calls. Handles all account changes from adding and removing features. Change rate plan and ownership. Trouble shoot phone and signal issue. Explain to customer's about their bill. Process payment and promise to pay. Offer addtional features or rate plan to customers.
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Technical Support RepresentativeHarte Hanks Jun 2011 - Jun 20124Th Floor Market Market Bgc, Taguig CityReceive inbound calls regarding Nook Tablet. Troubleshooting ebooks issues. Assist customer in downloading ebooks. Assist and process order through Barnes and Noble Website. Assist customer with accessing website and password issues. Handled inbound calls for Samsung Cellphone. Answers customer's inquiry regarding features or functions. Help customer regarding settings, signals. Trouble shoot phone for issues. Provide customer with instructions to fix issues. IF all fails. Send phone for inspection and services. -
Customer Service RepresentativeConvergys Feb 2009 - Jun 2011Cvg! Ayala Corner Salcedo St. Makati CityInbound and outbound call. Review accounts for Fraud. Make outbound calls to customer's to verify transactions. Close account as lost, stolen, ATO, Fraud App. Make travel notifications on the account for both Local and Internation Travel.
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Customer Service RepresentativeSitel Sep 2006 - May 2008Libis Quezon City/MandaluyongReceive inbound calls. Assist customer top ups and payment. Process stage one to stage 2 registration. Assist customer with all inquiries and changes on the account. From adding and removing features to Change of Ownership. Assist customer with handset and signal issues. Process repair and replacement of handsets. -
Customer Service RepresentactiveHinduja Global Solutions Aug 2003 - Sep 2006Bagumbayan Libis, Quezon CityAssist with downloading pictures. Either on PC or Mac platform. Assist customer's in downloading. From Twain driver camera to plug and play. Trouble shoot all camera issues. Advise customer's to send camera in for repair.
Daniel Tan Skills
Daniel Tan Education Details
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Computer/Information Technology Administration And Management -
Karilagan Finishing SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Daniel Tan
What company does Daniel Tan work for?
Daniel Tan works for Modou
What is Daniel Tan's role at the current company?
Daniel Tan's current role is Account Manager.
What schools did Daniel Tan attend?
Daniel Tan attended Colegio De San Juan De Letran, Karilagan Finishing School.
What skills is Daniel Tan known for?
Daniel Tan has skills like Microsoft Office, Call Centers, Technical Support, Customer Service, Troubleshooting, Sales, Time Management, Marketing, Team Leadership, Collections, Billing, Motorpool Supervisor.
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daniel tan
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