Manager - Quality, Engagement And Communication
CurrentGeneral Management• Collate, and review appraisals for all executives and staff.• Construct the department budget and oversee expenses to ensure that the budgeted amount does not affect the P&L sheet of the department.• Manages and oversees office resources and training resources.• Create and publish the training calendar for the year• Coordinate, manage, and provide support to the trainers from the department. • Prepare slides for a progress report and also for Senior… Show more General Management• Collate, and review appraisals for all executives and staff.• Construct the department budget and oversee expenses to ensure that the budgeted amount does not affect the P&L sheet of the department.• Manages and oversees office resources and training resources.• Create and publish the training calendar for the year• Coordinate, manage, and provide support to the trainers from the department. • Prepare slides for a progress report and also for Senior ManagementQuality Management System• Oversee the department’s effectiveness in delivering consistent support to all departments to maintain documentation and adhere to the audit requirements. • Facilitate documentation development in accordance with the ISO standards (ISO9001:2015)• Facilitate Management Review Meeting (including reviewing of presentation slides and meeting report)Training • Develop the training • Conduct training for both executives and staff levels; o TQM Awareness Programme for Executives o TQM Awareness Programme for Staff o 12-Step Problem Solving Process o Cause Identification Tools o Power Up! Programme (Induction for new hires) o Module 3: Unlocking the Power of Above + Beyond Service (A service-oriented module)Special Projects• Secretariat for Senior Managers Conference. Show less