Daniel Taylor Email & Phone Number

Fredericton New Brunswick

Monitor the control of the Customer Response functions, to include: order entry, customer administration and support. Drive the responsibility for the timely, accurate and productive delivery of customer service needs through the leadership team. Track results of quality and productivity standards and ongoing quality improvement.

Fredericton, New Brunswick

As the Business Customer Advisor for the Central Region I am the advocate for the commercial and small industrial customers I ensure the level of service from NB Power meets or exceeds customer requirements and NB Power KPI’s. I engage local and government agencies and organizations whose main focus is energy conservation. I respond to customer inquiries and/or complaints and make recommendations for improved processes within the corporation, which would benefit both the customer and the bottom line. I ensure seamless service for the customer, educated customers on NB Power's “Rate Schedules and Polices” . I developed and maintaine relationships with customers to better understand how their business interacts with NB Power and its products and services.

Fredericton, New Brunswick, Canada

The Cultural Market offers a unique shopping experience in Fredericton for locals and visitors alike. Multiple cultural cuisines under one roof. The market started as a Saturday only market located at The Cultural Centre on Saunders Street. In January 2019 the decision was made to expand to a 7 day market and move to a new location on King Street on King.

New Burnswick, Canada

TaylorMade Solutions is a New Brunswick owned and operated company specializing in Marketing, Communications, and Business Processes. With the ever-changing digital landscape, TaylorMade Solutions offers a highly focused and specialized approach in the area of designing and implementing integrated marketing strategy and tactics. Our real, practical and down-to-earth experience is designed to help small businesses, not-for-profit organizations, and municipal governments discover and implement their customized strategy, which includes a customized analysis of your social media road map; how to leverage social media tools like Facebook, Google+, Twitter, and LinkedIn to connect with customers, prospects, and stake holders, to generate more brand awareness, increase sales, and improve your communications.At TaylorMade Solutions, we have a combined knowledge of more than 40 years of experience in the areas of Marketing, Communications, and Business Process, with a special concentration and level of experience in Social Media second to none in New Brunswick. With local, national and international experience in more than six industries, including not-for-profit, B2B and B2C, we are here to make sure you succeed.Services In today's environment of Word-of-Mouth and declining trust, understanding your brand is and how people perceive it, is not a luxury, it is a critical part of your business. Branding does not stop at your business. What is your personal brand and how is it impacting your day-to-day? TaylorMade Solutions specializes in the following:•Audits•Digital Media Analysis•Event Management Strategies and Tactics•Media Training and Spokesperson Development•One-of-a-kind Needs Assessment™•Personal Brand Analysis and Social Media Profile Building•Reputation Analysis•Strategy Development•Student Brand Building•Tactical Plans

Fredericton Head Office Complex

-Conducted team meetings to maintain and foster open communications-Assisted with the resolution of agent issues with customers, management and other employees-Managed escalated calls, resolved customer complaints, deal with Chairman’s office and MLA’s and other external agencies on sensitive issues.-Prepared written reports, instructions, memos and briefing notes-Acted as a liaison to field offices to understand customer interaction centre and customer requirements.-Lead, coached and motivated employees to promote and provide professional and consistent customer service-Operated and managed in accordance with the collective agreements-Managed the performance and attendance management programs -Assisted in staff development by giving on-the-job direction and guidance to all agents.-Maintained basic understanding of Credit Law, Bankruptcy Law, Right to Information Act, Electric Utilities Board and other Provincial and Federal Laws and legislation-Supervised work teams to collect accounts in arrears by identifying, coordinating and scheduling the daily workload -Assisted in the analyzing and the interpretation of data for high-risk customers-Examined, verified and authorized all routine work and bill adjustments-Managed all overtime and misc. materials portion of the O&M budget for the department.

Head Office Complex 515 King Street

-Answered calls from customers and handled making installment plans with customers that will result in the repayment of overdue balances-Maintained knowledge of credit laws and Bankruptcy laws-Successfully managed with high stress situations-Created nonpayment disconnect work orders-Worked with customers and their write-off accounts to ensure collection efforts were made on outstanding balances

Head Office Complex 515 King Street

-Entered data and updated all types of invoices.-Corrected discrepancies with applicable personnel.-Reviewed system calculated amounts and dates to determine if they are reasonable, and carry out balance and approval procedure for same.-Balanced each batch after entry is complete and resolve any differences with the Batch entry Clerk.-Interfaced with vendors and various levels of management concerning invoice injuries-Interface with vendors and various levels of management concerning invoice injuries.

Fredericton

-Entered daily time sheets and verified for appropriate signatures, accounting distributions, time codes.-Maintained time keeping files.-Established, implemented and enforced time reporting guidelines, i.e. entitlements for casual employees, use of different codes, accounting distributions.-Prepared summary of personnel changes: hires, layoffs.-Maintained all employee personnel files.

Dalhousie, New Brunswick

-Managed a staff of thirty six and all day to day operations.-Ordered and managed merchandise for the departments

Campbellton And Dalhousie, New Brunswick

-Managed a staff of two, and maintained all hiring, appointments, and assignments.-Designed and executed landscape design

Micro Computer Studies, Business Studies

Education record

Landscaping And Greenhouse Managment