Rancher Support Specialist
CurrentResponsibilities consist of primarily supporting and training producers and their teams to utilize Herd Manager, the technology software where virtual fences, herds, and grazing data are created, managed, and viewed. In addition, I support producers in identifying potential issues with Cattle Rider collars, RF coverage issues, and user error which is categorized as Tier 1 and Tier 2 support. If necessary, I support producers in Tier 3 support by collecting information about their issues and passing it to the engineers to help find resolutions and the next best steps for their success.