Daniel Terrell Email & Phone Number

Greater Denver Area

Denver, Colorado, United States

Greenwood Village, Co

- Investigate and analyze customer business process requirements to identify resourceful and sustainable solutions.- Facilitate on-site business process reviews to identify opportunities for immediate and long-term enhancements of operations to increase organizational effectiveness.- Demonstrate and produce proofs of concept, displaying value of the solution to address business requirements.- Contribute to the product release process, including user-acceptance testing, value proposition, documentation, and go to market strategies.- Author technical specification documents, defining the scope of integrations between other systems.- Oversee custom development backlog and sprint allocation processes, ensuring timely and accurate delivery of customer solutions.- Develop and maintain a standard approach to the delivery of customer solutions, ensuring all proposed solutions are supportable by the customer and company.- Reduce custom development work by pushing standard solutions or partnering with customers and product / development teams to improve standard product to offer more robust solution requirements.- Liaise with product management teams to ensure that customer needs are communicated to help guide the future of the software platform.

Greater Denver Area

- Develop procedural documents for Project Managers to guide the implementation of the system.- Participate in the onboarding of all new customers, including development of scope statements; ensuring licensing is correct; and preparing Project Managers for the project.- Serve on the Professional Services leadership team, overseeing a team of Project Managers to ensure all work is on track, within scope, and to customers’ satisfaction.- Manage the allocation of day to day work for a team of implementation specialists, including review of all items to ensure all required information is present and work is ready to be allocated.- Assist in the implementation / administration of Project Management software (Clarizen), and the review of procedures to ensure efficicient and accurate methodology and processes.- Implement standards for system integrations, including standardization of templates and requirements as well as peer reviews of specifications.- Contribute to the development of the product through enhancement requests, participation in the Product Working Group and Sprint Reviews, and moving from customer-specific customizations to the enhancement of the overall product to provide maximum flexibility to meet a range of customer needs.

Greater Denver Area

- Implemented solution for over 25 higher education institutions and property management companies ranging in size and complexity, from 200 beds to 26,000 beds.- Managed all aspects of assigned project delivery (often managing between 10 – 25 projects, of varying size and complexity), including: project plan management, change management, stakeholder management, and resource management.- Facilitated thorough business process reviews and applied solutions to increase efficiencies and reduce redundancies, through the maximization of technology and the use of the StarRez system.- Provided integration analysis and wrote custom specifications for numerous interfaces between StarRez and other systems, including Banner, PeopleSoft, Colleague, Datatel, PowerCampus, Blackboard, homegrown systems (and many more).- Configured database and portal processes based on customer business processes and requirements.- Delivered in person business process consultations and training sessions for operational, administrative, and front-line users.

- Oversaw multiple functional areas, including occupancy management; student billing; technology and systems; customer service; and marketing and communications.- Developed long-term occupancy management plan, to account for the utilization of residential facilities and maximization of budget potential – often exceeding budgetary projections and demand for on-campus housing.- Participated in new student recruitment activities, from attending admissions events to managing behind the scene processes to ensure smooth matriculation of students.- Facilitated strong relationships with campus partners, including Financial Aid, Admissions, Information Technology.

- Managed program and curriculum development for first-year residential program of approximately 2,000 students.- Supervised all residential activities of assigned area: conduct adjudication, staffing management, and administrative functions.- Oversaw the development and training for 4 Residence Hall Directors, 5 Graduate Assistants, 56 Resident Assistants and 30 Desk Receptionists.

- Oversaw residential communities ranging in size from 250-600; including adjudication of student conduct, student programming, academic initiatives, and supervision of student staff ranging from 6-10 resident assistants.- Participated in on-call emergency duty-call rotation, responding to policy violations and crisis situations.

Oversaw residential community of 200 students and ensuring their successful connections to the campus and academic success; including supervision of student staff of 11 resident advisors. Provided emergency response and crisis management/intervention for campus.

Master, Higher Education Administration

Bachelor, Music