Daniel Terrell Email & Phone Number

Los Angeles, California, United States

Currently working as a Technical Software Installation Agent at Vyne Dental, where I collaborate with clients to ensure successful installation and setup of software and servers. Provide technical support and troubleshooting assistance to clients, resolving issues and ensuring same-day customer satisfaction. I have picked up hands on software experience here with VoIP, VPN, Group Policy, Active Directory, DNS, software. Additionally I have started using imaging software this year as we have expanded our client base and picked up experience with Cerner, CareStream, SoPro and Vatech.All of this in addition to Vyne's personal software from Renaissance, Pearl, Simplifeye and their claim management software Trellis. In addition we preform Server configurations and backups along with standard troubleshooting. I was promoted to this position after a year of being purely in the Tier One Tech Support department.-Patrick Raftery was my manager-Developed custom software solutions for [x] customers-Maintained software products including programs, webpages, and databases-Advanced experience with VoIP, VPN, Group Policy, Active Directory, DNS-Intermediate experience with Cerner, CareStream, SoPro and Vatech-Windows 7-11-Linux Mint-JIRA

Buford, Georgia, United States

While working for Ideal Image I primarily worked with IT in software management and the configuration for EMR's such as PowerChart, and Cerner Millennium. Became very proficient and familiar with SalesForce and Imaging software such as SiDe xis and Dexis 9 and 10. Additionally I handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve desirable resolutions. I also assisted in scheduling clients and managed appointments for clinic guests.-Acquired Salesforce, PowerChart and Cerner Millenium software experience while working here.-Resolved customer complaints and scheduling issues-Supported office staff with Active Directory and creation and management of Group Policies-Daily scheduling and staff management-Mac OS and Windows 10

Duluth, Georgia, United States

Fry's Electronics • Duluth, GA02/2015 - 06/2017Started in Sales for Computer parts while I was here and within three months I was promoted to Service Advisor role where I was primarily responsible for answering questions from clients who purchased our software and hardware items. These were generally answered through a ticketing system. I would also remote into their desktops remotely to help for those clients who had purchased the our IT support packages. Six months after doing this I was promoted to Lead Technical Service Advisor. This role was mostly hands on and in person but I would still use our JIRA ticketing system to answer questions that issues that popped up from those same clients of ours who were using our IT Support Package when the purchased our products. Outside of that I mostly just managed cases and tracked client based interactions.-Experience using JIRA ticketing Systems-Windows 98, 7, 8, and 10-Linux Kernel-Provided technical support to customers, resulting in a 48% decrease in customer service inquiries-Troubleshoot hardware and software issues for clients and end users, resulting in an improved customer service experience-Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service

Duluth, Georgia, United States

Head of the Computers and Software section, responsible for custom builds and software salesthrough clever marketing.Served as primary point of contact for triaging technical issues in our products.Maintained department functionality, organization and current marketing strategies.Translated complex technical issues into digestible language for non-technical users.

Bachelor'S Degree, Computer Science

Education record

Activities and Societies: FBLA, Basketball.Highschool Degree, with electives focused on computer science.