Led six HR departments reporting directly to the CHRO: Human Resource Business Partners, Talent Acquisition, Learning and Development, Organization Planning and Analysis, HR Technology, and HR Services. • Led Talent Acquisition Transformation• Created an Organization Planning & Analysis Function• Transformed HR’s Support Model

• Led Scale for Growth Key Initiative• Transformed Human Resources

Led two HR teams reporting directly to the SVP of HR. Responsible for the selection, development, and management of enterprise-wide talent.• Led Employee Competency Guide Development• Created a High Potential Leadership Program• Drove HR Process and Compliance Improvement

Led Talent Development functions reporting directly to the President and Founder. Responsible for onboarding, role-based training, leadership development.• Created an Employee and Leadership Sourcing Pool• Increased Customer Experience and Operational Efficiency• Implemented the Organization’s First HRIS

Assessed and developed a comprehensive training and change management solution for the implementation of PeopleSoft.

Consulted businesses on the development and implementation of HR programs, processes, and best practices.

Led a team in the development and implementation of organizational effectiveness strategies for talent development, onboarding, upskilling, and process improvements.• Supervised a team in the development and delivery of training and change strategies to 40,000+ employees.• Partnered with operations to assess and develop training and change plans to people. processes, and technology.

Developed, led, and implemented organizational effectiveness strategies for talent development, onboarding, upskilling, and process improvements.• Negotiated a partnership with community colleges to award employees with college credits for completing new hire training resulting in trainers becoming adjunct faculty and an increase in hiring and employee retention rates for contact centers.• Assessed, developed, and facilitated new hire training for customer facing contact center employees.• Created training and development plans for Target’s contact center vendors resulting in consistent experiences.• Onboarded Target.com’s off-shore contact center vendors resulting in a decreased time to proficiency while exceeding quality and compliance scores compared to other vendors.• Partnered with Target’s Financial Services Compliance and Regulatory team to develop, track, and administer training.

Responsible for finding solutions to questions for Target Financial Services’ customers.