At the helm of Openreach's Southern operations, my leadership is defined by an unwavering commitment to performance excellence and a strategic focus on stakeholder satisfaction. Our team's transformation from underperforming to excelling is a testament to our culture that is centred on being human, humble and high performing. Under my guidance, we have delivered against our balanced scorecard, which has been pivotal in aligning our objectives with stakeholder needs, ensuring a holistic approach to success.As the inaugural chair of Openreach's Ethnic Diversity Network, my drive to integrate diversity and inclusion into our core operations has spurred a significant cultural evolution. This ongoing mission to embed equity into our organizational ethos has not only reinforced our internal community but has also fortified our external partnerships, thanks to a shared dedication to inclusivity and interpersonal excellence. With skills in executive management, operational excellence, teamwork, and interpersonal relations, our organization is not only thriving in service delivery but is also leading the way in championing a more inclusive and equitable workplace.CAREER HISTORYRegional Director Openreach July 2022 – Present Reporting to the Managing Director, responsible for leading a team of 2,000 to deliver business operations across Southern England.Head of Client Partnerships Openreach Feb 2020 – July 2022Reporting to the Director of Customers, responsible for delivering balanced scorecard for BT Enterprise and BT Global.Chair, Ethnic Diversity Network Openreach 2019 - 2021Elected Chair and launched the inaugural Openreach Ethnic Diversity Network (EDN) to deliver positive, Ethnicity focussed education and reformWith full executive support, launched the network strategy through a multi-channel approach. Regularly reported to the Board and led the roll-out of an extensive education programme across 37,000 people, resulting in the EDN becoming the largest network in Openreach and publicly published ethnicity targets.PREVIOUS ROLESSenior Client Partnership Manager Openreach 2019 - 2020 Senior Operations Manager Openreach 2018 - 2019Director NatWest 2013 - 2018Senior Relationship Manager NatWest 2011 - 2013Relationship Manager NatWest 2008 - 2011Various roles frontline to middle management Barclays Bank 2001 - 2008