Systems Support Analyst
Contract consultant for Spotlight Inc.
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Daniel Tinker is listed as Desktop Engineer based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Daniel Tinker.
Daniel Tinker previously worked as Systems Support Analyst at Integrated Financial Settlements: Fee Structure Plus and Senior Desktop Engineer at National Ms Society.
Technology professional committed to empowering users at all levels of the organization. Extremely focused on identifying, devising and implementing sustainable solutions leveraging, with emphasis on continuing education and training of users and support personnel. -- Keen ability to deconstruct complex issues and disseminate them to all members of the organization.-- Incisive problem resolution skills.-- Passion for developing scalable processes arising from strong background in support.--Exceptional administrative skills that ensure uninterrupted passage of information among team members and between departments.
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Greater Denver Area
Contract consultant for Spotlight Inc.
For this nationwide non-profit organization of up to 1,500 staff and volunteers, provided a wide range of support to local and remote staff, with focus on level 2 requests submitted via Remedy and ServiceNow self-service or telephone. Handled creation, update, and removal of user accounts via Active Directory, Exchange Management Console, and (after.
Greenwood Village, Colorado
Provided phone- and web-based support to internal users, troubleshooting software/OS, network, and hardware issues. Created and maintained user accounts for all corporate systems, including Windows Active Directory (domain and email) and proprietary billing system. Coordinated Problem Management process, including issue tracking and follow-up documentation.
Broomfield, CO
Process Management Analyst – In this central role in (i)Structure’s Continuous Service Improvement initiative, utilized methodologies based on Six Sigma and others to ensure excellent quality of service in a metrics-based operations environment. Implemented automated workflow within the Remedy AR system.Problem/Incident Management – Coordinated intra- and.
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Daniel Tinker is listed as Desktop Engineer.
Daniel Tinker is based in Denver Metropolitan Area, United States, United States.
Daniel Tinker has worked for Integrated Financial Settlements: Fee Structure Plus, National Ms Society, Cricket Wireless, and (I)Structure.
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