Daniel Tsavkov Email & Phone Number

Plovdiv, BG

Plovdiv, Bulgaria

Lead of: - SRE Operations - 24/7 team - SRE Enterprise Monitoring - SRE Reporting

Plovdiv, Bulgaria

• Lead, manage, and motivate a team providing robust complex end-to-end monitoring platforms including infrastructure, OS, application, and business KPIs components
• Create a roadmap and execute against it to build monitoring maturity
• Hand-on leading of design and implementation process of game-changing solutions
• Desing process automation algorithms to improve time to market time or platform functionalities
• Support all internal software development and support units to… Show more
• Support all internal software development and support units to overcome the monitoring challenges and to improve their service performance visibility Show less

Plovdiv, Bulgaria

Sofia, Bulgaria

• Lead, manage and motivate a team providing 24/7/365 operation.
• Leading Incident & Project management team.
• Guide team members to improve performance and contribute to an individual's development.
• A constant push for tools and processes evolution.
• Ensuring management information and reporting regarding incidents and business results.
• Stress on customer-centric mind-set, operational excellence and performance improvement.

Sofia, Bulgaria

• Main Responsibilities:
• Organizing, coordinating and controlling the local CNOC Group, daily work activities and prioritize the tasks
• Coordinate activities with Managed Service Department, Back Offices, Implementations, and Customer Care
• Representing the CNOC in escalations to vendors and Subcontractors/Outsources
• Suggest and participate in creations or improvements of CNOC or Operations processes and policies
• Coordinate activities regarding Disaster Recovery Plan… Show more Main Responsibilities:

Plovdiv / Sofia, Bulgaria

• Incident Manager – SLA Management and Reporting (April 2016 – April 2017) (10 months)
• Evaluate and Present TnCO Bulgaria’s performance in front of Telenor Bulgaria’s (BU) management
• Prepare weekly and monthly reports about Mobile Network performance
• Active participation in a lot of internal meetings on a daily basis - troubleshooting, workaround and permanent solutions of incidents, processes creation, and synchronization
• Regular business trips in SEE… Show more Incident Manager – SLA Management and Reporting (April 2016 – April 2017) (10 months)
• Regular business trips in SEE regionProject Technical Stream Leader (Sept 2016 - Sept 2017) (1 year)

Plovdiv / Sofia, Bulgaria

• RAN Operations Engineer – UMTS-900 Integration (Aug 2015 – March 2016) (7 months)Telenor Common Operations (TnCO), Serbia – Belgrade & Plovdiv
• Prepare and Execute remote base station configuration in order to upgrade the mobile network
• Remotely Communicate with and Coordinate on-site implementation or subcontractor activitiesNOC RAN Monitoring Stream Leader (June 2013 – April 2017) (4 years)
• Radio Access Network (RAN) monitoring setup, supervision, and support… Show more RAN Operations Engineer – UMTS-900 Integration (Aug 2015 – March 2016) (7 months)Telenor Common Operations (TnCO), Serbia – Belgrade &.
• Radio Access Network (RAN) monitoring setup, supervision, and support
• Lead and guide NOC employees to achieve a high quality of monitoring following best practices

Plovdiv, Bulgaria

• Monitoring, problem analysis and configuration of mobile network equipment - BTS, BSC, RXCDR (GSM) and NodeB, RNC (UMTS), M-MGw (MSC)
• Major hardware upgrades and replacement of faulty equipment
• Analysis of customer complaints

• Work in close cooperation with hardware & software developers
• Electronic components placement and routing (manual & automatic)
• Schematic, layout and production files processing

• Diagnosis, troubleshooting, and replacement of damaged devices of the following brands HP, COMPAQ & Fujitsu-Siemens - computers, servers, tape storage devices, printers, plotters, notebooks, etc.
• PC assembling & SW support
• LAN networks implementation, optimization & maintenance

Master'S Degree, International Business/Trade/Commerce

Bachelor'S Degree, Telecommunications Engineering