Daniel Tye

Daniel Tye Email and Phone Number

Director of Customer Success @ Agile Displays | Account Management @ Agile Displays (formerly Altierre Corp)
Daniel Tye's Location
San Francisco Bay Area, United States
Daniel Tye's Contact Details

Daniel Tye personal email

n/a

Daniel Tye phone numbers

About Daniel Tye

With over 20 years of professional experience in sales operations and customer success, I am currently the Director of Customer Success at Agile Displays, a leading manufacturer of electronic shelf label solutions. I am responsible for delivering a world-class customer success experience, driving market penetration across new verticals, and growing the company's revenue.I have a proven track record of leading strategic programs and launching new technology products that generate multi-million-dollar lines of revenue. I excel in coordinating with cross-functional teams and accounts to optimize sales processes, develop pipeline, negotiate contracts, and mitigate churn. I have an extensive background in engaging with C-level executives across small, medium, and enterprise-sized businesses. I am also Coursera certified in Account Management and Sales Force Design. My mission is to build strategic partnerships and grow client relationships by understanding their needs, challenges, and goals, and providing them with value-added solutions.

Daniel Tye's Current Company Details
Agile Displays (formerly Altierre Corp)

Agile Displays (Formerly Altierre Corp)

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Director of Customer Success @ Agile Displays | Account Management
Daniel Tye Work Experience Details
  • Agile Displays (Formerly Altierre Corp)
    Director Of Customer Success
    Agile Displays (Formerly Altierre Corp) Aug 2022 - Present
    San Francisco Bay Area
     Oversee comprehensive account management processes, ensuring seamless client interactions from initial engagement to post-deployment support. Secure and manage purchase orders, ensuring timely and accurate processing to meet client needs and expectations. Develop and execute detailed deployment project plans, coordinating timelines, resources, and milestones to ensure successful delivery. Manage all equipment and personnel involved in deployment projects, ensuring optimal performance and adherence to project specifications. Collaborate with cross-functional teams to streamline operations and enhance service delivery. Conduct regular reviews and assessments of deployment projects to identify areas for improvement and implement corrective actions. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction. Implement and monitor KPIs to track performance and drive continuous improvement in account services. Stay abreast of industry trends and best practices to ensure the company remains competitive and innovative in its service offerings.
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  • Store Intelligence
    Director Of Account Services
    Store Intelligence May 2022 - Jul 2022
    Pleasanton, California, United States
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  • Safe And Sound Security
    National Account Manager
    Safe And Sound Security Aug 2021 - Mar 2022
    Concord, California, United States
     Managed entire sales pipeline from lead to opportunity conversion and eventual sale.  Between August and December 2021, doubled annual revenue, achieving 111% of goal.  Built national lead affiliate program including, mapping Salesforce stages, email templates, call scripts, process mapping, and contact automation. Instituted customer success changes in our post sales cadence, which resulted in faster deposit acquisition and a better overall customer experience.
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  • Clear-Com
    Sales Support Manager
    Clear-Com Nov 2013 - Nov 2020
    Alameda, Ca
    As a Sales Support Manager, I served as in a key leadership role for global manufacturing efforts and managed order pipelines with the Vice President and Director of Manufacturing. I oversaw business insight reporting and led deep dives for key accounts. I led product launch activities with the Product Management team, which included conducting forecasting and securing initial product runs. I also partnered with the Customer Success leadership team to build a long-term strategic vision to drive and broaden adoption across various product lines. • Created new KPIs, dashboards, and analytics for global order entry activities, defined operator contribution, geographic account assignments, and increased productivity by 102% over five years. • Developed business requirements documentation, process workflow diagrams, and functional to drive new growth and operational initiatives, which reduced employee onboarding from 90 days to 15. • Coordinated cross-functionally with Manufacturing, Product Management, Sales, and Executive Management teams to prioritize and develop the manufacturing line for product delivery. • Delivered presentations on sales figures, monthly and quarterly shipment numbers, and outstanding order receivables to executive management.
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  • Atlona Technologies
    Technical Sales Support Manager
    Atlona Technologies Oct 2012 - Nov 2013
    San Jose, Ca
    As a Technical Support Manager, I increased western region revenue by 94% in six months, grew annual sales by 56%, and generated for over $1M in additional revenue within the national big box retail and e-tail channel. I also built the dealer incentive and VIR programs, which enhanced sell through data and generated $2.6M YoY. • Led a sales initiative to upgrade and convert to integrate connectivity solutions products into existing systems for key partners, which generated new business opportunities and drove product adoption. • Managed and built sales engineering teams from the ground up, led recruitment initiatives, set team objectives, developed the onboarding program, and monitored group KPIs. • Created new training curriculum for Atlona’s partners, coordinated analytics-based training activities, and delivered over 250+ webinars on industry best practices, technology, and the partner program.• Owned the end-to-end business processes from ideation to execution, which included gathering requirements, leading design efforts, and managing the build out and implementation.• Optimized resource management functions, conducted demand forecasting, and analyzed resource capacity to identify process improvement opportunities and support business operations.
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  • Atlona Technologies
    National Sales Manager - Retail Channel
    Atlona Technologies Feb 2011 - Dec 2012
    San Jose, Ca
    As a National Sales Manager, I grew retail channel business by 34% YOY, introduced new products to top tier clients, and re-established business relationships with large retail partners.
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  • Synnex
    Inside Sales Director
    Synnex 2008 - 2010
    Fremont, Ca
    As an Inside Sales Director, I generated $1.3M in sales for the first six months of 2009, achieved a promotion to the premier account team within five months, and grew a territory from $661K in revenue to $1.18M. I also developed account specific plans to maximize account penetration and conversion, which increased revenue and grew accounts by over 45% YOY.
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  • Honda Of El Cerrito
    Internet Sales Manager
    Honda Of El Cerrito 2007 - 2008
    El Cerrito, Ca
    As an Internet Sales Director, I managed a team of five Sales Representatives and maintained exceptional customer satisfaction and outstanding repeat business and referrals. I also led the department’s highest volume month in a year with 52 sold units, generated new business, and fielded over 50+ prospecting calls per day.
  • Concord Honda
    Sales Manager
    Concord Honda 2006 - 2007
    Concord, Ca
    As a Sales Manager, I led day-to-day operations, oversaw a 14-person sales team, delivered training to team members on closing techniques, and successfully increased sales volume from 11th to 8th place in the district.
  • East Bay Bmw
    Sales Manager
    East Bay Bmw 2001 - 2006
    Pleasanton, Ca
    As a Sales Manager, I oversaw a sales team of five representatives to track profit objectives and customer satisfaction, which included selling and delivering 550+ automobiles per year generating $11M in annual revenue. I also generated a profit per unit average of $2.7K with a high product penetration percentage, which included leading negotiations with credit buyers.
  • Internet Lookup Guide
    Network Administrator/Co-Founder
    Internet Lookup Guide 1998 - 2001
    San Diego, California, United States

Daniel Tye Skills

Sales Management Salesforce.com Account Management Sales Channel Partners Product Marketing Management Product Development Sales Presentations Consumer Electronics Av Product Management Marketing Retail Product Launch Direct Sales Leadership Sales Process Customer Satisfaction Trade Shows Training E Commerce Negotiation Crm Digital Signage Video Conferencing Goal Oriented Home Theater Pre Sales Outlook Home Automation Microsoft Office Employee Training Computer Hardware Multi Channel Marketing Employee Relations Territory Analysis Technical Training Audio Visual System Design Analysis Customer Retention Inside Sales Client Relationship Building Training Delivery Computer Hardware Assembly Manage Client Relationships Presenting To Clients Technical Sales Presentations Client Retention Cross Functional Team Leadership

Daniel Tye Education Details

Frequently Asked Questions about Daniel Tye

What company does Daniel Tye work for?

Daniel Tye works for Agile Displays (Formerly Altierre Corp)

What is Daniel Tye's role at the current company?

Daniel Tye's current role is Director of Customer Success @ Agile Displays | Account Management.

What is Daniel Tye's email address?

Daniel Tye's email address is da****@****ona.com

What is Daniel Tye's direct phone number?

Daniel Tye's direct phone number is +145065*****

What schools did Daniel Tye attend?

Daniel Tye attended Castro Valley High School, Las Positas College.

What skills is Daniel Tye known for?

Daniel Tye has skills like Sales Management, Salesforce.com, Account Management, Sales, Channel Partners, Product Marketing, Management, Product Development, Sales Presentations, Consumer Electronics, Av, Product Management.

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