Daniel Udell Email & Phone Number

Ullenwood, England, United Kingdom

Cheltenham, England, United Kingdom

Support for escalated issue from 250+ stores globally. Dealing with 3rd parties to ensure that IT support issues are dealt with and resolved in an timely fashion.Installation and support of Retail IT ticket system to improve service of support issues. Using Manage Engine ServiceDesk Cloud. Rollout of this to Retail Operations support teams and currently assisting on migration from on premises installation to cloud installation of Office IT support.Covering some of Line manager duties while furloughed, to include dealing with escalation issues, support meetings with other internal teams and training and support for new team members

Cheltenham

Escalation point for support issues within Head Office support.

Cheltenham

As the IT ServiceDesk Supervisor, I am the escalation for the support team to resolve more complex issues and help users with any concerns they may have. As part of this role I have been placed on the Management essentials course which covers topics such as creative and strategic thinking, managing difficult conversations, effective communication skills to name a few.I have also been part of a number of projects including setting up and installing systems for Offices and wholesale showrooms in Munich and Düsseldorf, upgrading and managing the ServiceDesk system and support processes, and expanding and supporting the Customer Services Department machines to allow them to support the Christmas Peak Period.

Cheltenham

First contact to users within the business, diagnosing problems and managing users expectations on the companies computer systems. Worked with project managers to suppport and install hardware and systems migrations for warehouse operations to new unit at Burton upon Trent

IT Support to teachers and students at Slough Grammar School, solving technical issues and managing computer resources

Bachelor Of Science (Bsc), Information Systems

Education record