Daniel Vallejo Email & Phone Number

Denver, Colorado, United States

• Update and review forms according to local regulation requirements and work with compliance to expedite documentation reviews, providing clarification as needed to contribute to the development of internal policies.
• Review KYC Records from escalated Presidential/Level 3 complaints in detail with the aim of identifying gaps, challenges and opportunities for KYC Makers, Financial Advisors, Relationship Managers, Outreach Analysts.
• Review and process extension as well as hard closure requests for client’s accounts that are going through KYC Reviews.

Miami, Florida, United States

• Reviewed and processed SBA (Small Business Administration) loans during COVID-19, alleviating client’s economic huddle for their businesses during the pandemic.
• Reviewed and processed SBA loan forgiveness applications for client’s businesses during COVID-19 pandemic.
• Assisted and led department peers on reviewing documentations such as business payroll, tax documents, and business ownership certifications to calculate eligibility for SBA loans as well as forgiveness.

Miami, Florida, United States

• Partner with internal units to ensure adequate enhanced due diligence process is carried out for customer profiles and documentation reviews to address possible AML Issues.
• Perform KYC tasks, including monitoring and tracking of KYC records and appendix readiness, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due.
• Maintain and monitor the process of approving KYC Records and Appendix with all associated parties to ensure timeliness and accuracy.

West Palm Beach, Florida Area

• Managed and directly supervised all shift responsibilities, including store retail operation and partner deployment while delivering outstanding customer service.
• Operated and developed data entry system equipped to maintain customer and staff information.
• Analyzed, and researched outstanding customer complaints; offered quick resolutions resulting in customers’ satisfaction.