Daniel Varney Email & Phone Number

Penman Way, Grove Park

Digital Aftersales – I am currently tasked with looking after our leasing customer base that provides the company with £3m profit a year. I am tasked with responding to a request within 20 minutes and on average over 1200 booking requests the response time is around 6 minutes, this has led our team to be awarded “Aftersales Dealer of the year 2014”, I also deal with the CRM and Adhoc Enquiries for 16 Dealerships in The Sytner BMW/MNI Division, I have become experienced in the use of the1link system & ADP(Kerridge) I am also heavily involved in helping our newest team members integrate with our existing Contact Centre Team by supporting them with help and training.

Landlord Account Manager – I was tasked with looking after a portfolio of customers with large site numbers, dealing with queries and complaints about their accounts. My main achievements in this role were achieving High in my last 3 IPCs ( individual performance contract)Creating a note spreadsheet which was implemented business wide, also creating an email spreadsheet for logging my teams daily email figures to be analysed by senior management.

High School, Motor Vehicle Repair, Btec National Diploma In Motor Vehicle Repair

High School, Gcse Studies

English Literature GCSE C English Language GCSE C Science GCSE C Mathematics GCSE C Geography GCSE C Information Technology GCSE C