Daniel Vasquez Email & Phone Number

Seattle, Washington, US

San Francisco, California, US

Sunnyvale, CA, US

Oakland, California, US

• Execute weekly operational processes that maintain and service Mosaic’s loan portfolio
• Maintain Mosaic's servicing bank accounts to retrieve and process all monetary related requests.
• Resolve complex internal and customer facing Salesforce cases and Zendesk tickets ensuring SLAs are surpassed.
• Analyze and problem solve daily lien filings, terminations and corrections that require manual intervention
• Generate loan payoff statements made by third parties or borrowers inclusive of per diem amounts
• Enhance customer service experience through exceeding processing timelines for online check decisioning, payment processing and ticket resolution

San Carlos, California, US

• Lead in the analysis and review of business functions and operational process improvements and enhancements. Contribute to the testing, training, and implementation of operational projects as needed.
• Provide analytic support for the department and management in resolving routine financial, budget, operational, customer, and business issues.
• Prepare, revise and deliver communications, including proposals, reports, and presentations. Develop and revise procedures and define processes.
• Monitor and verify compliance with applicable new and existing policies, procedures, and standards.
• Monitor status, identify trends, and prepare reports on quality measures, performance metrics and department goals and objectives.
• Manage, coordinate, or conduct activities related to identifying and managing department risks.

San Carlos, California, US

• Tackle the analysis and review of business functions and operational process improvement for over 15 processes via Lean Six Sigma strategy
• Ensure full functionality of all Sales Department 130 stores by coordinating business needs as it pertained to performance and production
• Improve and manage the Sales Management Team of 10 – 12 leaders expense budget by reducing costs and expenses month to month
• Calculate Sales Management Team commissions for 17 regions based on field production on a monthly basis
• Enhance the internal communication process to the field through department cross functional coordination
• Deliver employee satisfaction through the audit and review of all expense related reports for over 300 field employees

Boston, MA, US

• Improved student academics by 25% by analyzing academic data, determining root causes and executing improvement plans
• Embarked upon academic challenges and enhanced staff comprehension of numerical inefficiencies through determining and presenting data trends via excel reports
• Broadened the focus of 21st century business skills to students by developing and teaching career-focused instruction at Google and Goldman Sachs through the Citizen Schools model
• Increased off-track student grades by 40% by developing and running the after school math and ELA tutoring services
• Strengthened ELA and math comprehension by designing and teaching standards-based extended day instruction in the Citizen Schools apprenticeship model