Daniel Vasquez Email & Phone Number

Seattle, Washington, Us

San Francisco, California, Us

Sunnyvale, Ca, Us

Oakland, California, Us

• Execute weekly operational processes that maintain and service Mosaic’s loan portfolio• Maintain Mosaic's servicing bank accounts to retrieve and process all monetary related requests.• Resolve complex internal and customer facing Salesforce cases and Zendesk tickets ensuring SLAs are surpassed.• Analyze and problem solve daily lien filings, terminations and corrections that require manual intervention• Generate loan payoff statements made by third parties or borrowers inclusive of per diem amounts• Enhance customer service experience through exceeding processing timelines for online check decisioning, payment processing and ticket resolution

San Carlos, California, Us

• Lead in the analysis and review of business functions and operational process improvements and enhancements. Contribute to the testing, training, and implementation of operational projects as needed. • Provide analytic support for the department and management in resolving routine financial, budget, operational, customer, and business issues. • Prepare, revise and deliver communications, including proposals, reports, and presentations. Develop and revise procedures and define processes.• Monitor and verify compliance with applicable new and existing policies, procedures, and standards.• Monitor status, identify trends, and prepare reports on quality measures, performance metrics and department goals and objectives.• Manage, coordinate, or conduct activities related to identifying and managing department risks.• Identify collect and summarize business data as business problems and project requirements are defined.• Perform business analysis, documenting business requirements, and proposing solutions that align with business strategy.• Design reports and development of presentations and communication for specific projects and business units.• Collect business, financial and statistical data to generate reports and analysis as requested.ted.

San Carlos, California, Us

•Tackle the analysis and review of business functions and operational process improvement for over 15 processes via Lean Six Sigma strategy•Ensure full functionality of all Sales Department 130 stores by coordinating business needs as it pertained to performance and production •Improve and manage the Sales Management Team of 10 – 12 leaders expense budget by reducing costs and expenses month to month•Calculate Sales Management Team commissions for 17 regions based on field production on a monthly basis•Enhance the internal communication process to the field through department cross functional coordination•Deliver employee satisfaction through the audit and review of all expense related reports for over 300 field employees

Boston, Ma, Us

•Improved student academics by 25% by analyzing academic data , determining root causes and executing improvement plans•Embarked upon academic challenges and enhanced staff comprehension of numerical inefficiencies through determining and presenting data trends via excel reports•Broadened the focus of 21st century business skills to students by developing and teaching career-focused instruction at Google and Goldman Sachs through the Citizen Schools model•Increased off-track student grades by 40% by developing and running the after school math and ELA tutoring services•Strengthened ELA and math comprehension by designing and teaching standards-based extended day instruction in the Citizen Schools apprenticeship model