Customer Success Manager
Current- Building the foundation for the new Customer Success (West) team at Renaissance Learning Inc.
Jan 2023 - Present
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Daniel Veloz Email & Phone Number
Customer Success Manager @ Renaissance Learning
at
Renaissance Learning
1 work email found
@renaissance.com
5 phones found area 909, 830, and 949
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager @ Renaissance Learning
Location
San Dimas, California, United States
Company size
Who is Daniel Veloz? Overview
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Quick answer
Daniel Veloz is listed as Customer Success Manager @ Renaissance Learning at Renaissance Learning, a with 1057 employees, based in San Dimas, California, United States. AeroLeads shows a work email signal at renaissance.com, phone signal with area code 909, 830, 949, and a matched LinkedIn profile for Daniel Veloz.
Daniel Veloz previously worked as Customer Success Manager at Renaissance Learning and Program Manager at Fastbridge - Illuminate Education. Daniel Veloz holds Biology from Mt. San Antonio College.
Company email context
Email format at Renaissance Learning
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{first}.{last}@renaissance.com
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Profile bio
About Daniel Veloz
With over six years of work experience in the education technology sector, I am a passionate and driven Customer Success Manager at Renaissance Learning, a leading provider of assessment and practice solutions for K-12 schools. My mission is to build the foundation for the new Customer Success (West) team, and to ensure that our customers receive the best possible service and support. I have a strong background in project management, business operations, and customer support, as well as an extensive background in K-12 education, and that gives me a unique perspective on the science of learning and teaching.In my current role, I leverage my skills in SalesForce, JIRA, and ZenDesk to manage over 1000+ accounts, assist with account renewals and cross sales, and supervise and coordinate the implementation of enterprise and portfolio accounts. I also collaborate with other teams and departments to optimize the customer success process, and to provide feedback and insights to the product and engineering teams. Previously, I worked as a Program Manager at FastBridge, a subsidiary of Illuminate Education, where I streamlined the implementation and account management processes, and helped transition the customers from the discontinued Student Information System (ISI) product. I am always eager to learn new skills, tools, and best practices, and to share my knowledge and expertise with others.
Listed skills include Business Acquisition, Customer Success, People Management, Training And Development, and 38 others.
Current workplace
Daniel Veloz's current company
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Renaissance Learning
7 roles
Daniel Veloz work experience
A career timeline built from the work history available for this profile.
Program Manager
Finished sunsetting the Student Information System (ISI) Product for Illuminate, and was asked to help the newly acquired company, FastBridge, streamline their Implementation, and Account Management processes. - Optimized the Implementation process, and scaled it to accommodate more new business- Implemented SalesForce, JIRA, and ZenDesk- Assisted with account renewals, cross sales- Managed over 1000+ accounts - Supervised, and coordinated the implementation of… Show more Finished sunsetting the Student Information System (ISI) Product for Illuminate, and was asked to help the newly acquired company, FastBridge, streamline their Implementation, and Account Management processes. - Optimized the Implementation process, and scaled it to accommodate more new business- Implemented SalesForce, JIRA, and ZenDesk- Assisted with account renewals, cross sales- Managed over 1000+ accounts - Supervised, and coordinated the implementation of enterprise and portfolio accounts Show less
Aug 2020 - Dec 2022
Project Manager
- Coordinated the discontinuation of a core product, Illuminate Student Information System (ISI)- Created JIRA and assigned work to engineers- Created action plans, and escalation paths for customer support team- Identified risk, and presented risk analysis to executives
Oct 2019 - Aug 2020
Senior Support Specialist
- Advanced to Senior Support Specialist, and assisted the State/ Federal Reporting teams- Expert in CA State Reporting for CA Schools (CALPADS)- Used PostGreSQL to update database to assist with grater support team- Assisted with new hire training and curriculum- Created client-facing virtual training workshops
May 2017 - Oct 2019
Support Specialist
- Tech support for School Districts with Illuminate Education Inc. software (Phone and email)- Specialized in Data and Assessment (Computer Aided Testing)- Answer and resolve complex technical issues in a timely manner- Assisted the Product, and data teams in researching bugs, and testing new features.- Assisted with QA and software release teams when large updates are released to triage bugs/issues- Maintain the support queue, and create JIRA tickets for bug tracking-… Show more - Tech support for School Districts with Illuminate Education Inc. software (Phone and email)- Specialized in Data and Assessment (Computer Aided Testing)- Answer and resolve complex technical issues in a timely manner- Assisted the Product, and data teams in researching bugs, and testing new features.- Assisted with QA and software release teams when large updates are released to triage bugs/issues- Maintain the support queue, and create JIRA tickets for bug tracking- Assist with new hire training Show less
May 2016 - May 2017
Apprentice Electrician
- Maintains tools, vehicles, equipment, and keeps supplies in order for the Foreman- Install, and maintain multitude of electrical components and equipment- Knowledge of CA NEC electrical codes, and CAL OSHA- Used Mathematics and problem solving techniques to complete complex and difficult jobs
Jan 2015 - May 2016
Crew Member
- Order writer- Worked cash register- Organized merchandise, quality control, stocking, and inventory- Provided Industry leading customer experience
Apr 2011 - Dec 2015
Team & coworkers
Colleagues at Renaissance Learning
Other employees you can reach at renaissance.com. View company contacts for 1057 employees →
KK
Kellie Kilde, M.A. Ed.
Colleague at Renaissance LearningGreater Madison Area, United States
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JK
Jared Katzenberger
Colleague at Renaissance LearningWausau-Stevens Point Area, United States
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CR
Carlin Rasmussen
Colleague at Renaissance LearningWisconsin Rapids, Wisconsin, United States
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JH
Jade Hart
Colleague at Renaissance LearningMinneapolis, Minnesota, United States
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SR
Sophie Riley
Colleague at Renaissance LearningLondon, England, United Kingdom
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J(
Jessica (Neitzel) Mancilla
Colleague at Renaissance LearningWhitehall, Wisconsin, United States
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LT
Leigh Twigg
Colleague at Renaissance LearningAnniston, Alabama, United States
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AB
Amy Bartell
Colleague at Renaissance LearningBuffalo, New York, United States
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CD
Caitlin Donahue
Colleague at Renaissance LearningBurnsville, Minnesota, United States
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JS
Julia Slesarchik
Colleague at Renaissance LearningPortland, Maine, United States
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Kellie Kilde, M.A. Ed.
Colleague at Renaissance LearningGreater Madison Area, United States
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JK
Jared Katzenberger
Colleague at Renaissance LearningWausau-Stevens Point Area, United States
View →
CR
Carlin Rasmussen
Colleague at Renaissance LearningWisconsin Rapids, Wisconsin, United States
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JH
Jade Hart
Colleague at Renaissance LearningMinneapolis, Minnesota, United States
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SR
Sophie Riley
Colleague at Renaissance LearningLondon, England, United Kingdom
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J(
Jessica (Neitzel) Mancilla
Colleague at Renaissance LearningWhitehall, Wisconsin, United States
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LT
Leigh Twigg
Colleague at Renaissance LearningAnniston, Alabama, United States
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AB
Amy Bartell
Colleague at Renaissance LearningBuffalo, New York, United States
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CD
Caitlin Donahue
Colleague at Renaissance LearningBurnsville, Minnesota, United States
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JS
Julia Slesarchik
Colleague at Renaissance LearningPortland, Maine, United States
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1 education record
Daniel Veloz education
FAQ
Frequently asked questions about Daniel Veloz
Quick answers generated from the profile data available on this page.
What company does Daniel Veloz work for?
Daniel Veloz works for Renaissance Learning.
What is Daniel Veloz's role at Renaissance Learning?
Daniel Veloz is listed as Customer Success Manager @ Renaissance Learning at Renaissance Learning.
What is Daniel Veloz's email address?
AeroLeads has found 1 work email signal at @renaissance.com for Daniel Veloz at Renaissance Learning.
What is Daniel Veloz's phone number?
AeroLeads has found 5 phone signal(s) with area code 909, 830, 949 for Daniel Veloz at Renaissance Learning.
Where is Daniel Veloz based?
Daniel Veloz is based in San Dimas, California, United States while working with Renaissance Learning.
What companies has Daniel Veloz worked for?
Daniel Veloz has worked for Renaissance Learning, Fastbridge - Illuminate Education, Illuminate Education, Inc., Morrow-Meadows Corporation, and Trader Joe'S.
Who are Daniel Veloz's colleagues at Renaissance Learning?
Daniel Veloz's colleagues at Renaissance Learning include Kellie Kilde, M.A. Ed., Jared Katzenberger, Carlin Rasmussen, Jade Hart, and Sophie Riley.
How can I contact Daniel Veloz?
You can use AeroLeads to view verified contact signals for Daniel Veloz at Renaissance Learning, including work email, phone, and LinkedIn data when available.
What schools did Daniel Veloz attend?
Daniel Veloz holds Biology from Mt. San Antonio College.
What skills is Daniel Veloz known for?
Daniel Veloz is listed with skills including Business Acquisition, Customer Success, People Management, Training And Development, Account Management, Calpads, Data Analysis, and Jira.
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