Daniel Vicentini Email & Phone Number

Dumfries, Scotland, United Kingdom

Running groups for people with ABI and assisting them with their needs and docketing any changes in health.

Various

Worked full-time and part-time in various wards across the Scottish Borders and Dumfries.Duties include:• Completing and updating documentation• Monitoring patients and performing basic health checks.• Making patients feel comfortable.• Washing and dressing patients.• Serving meals and helping to feed patients.• Testing patients for Covid (during the pandemic)

Galashiels, Scotland, United Kingdom

Helping people with Brain injuries and neurological issues. Socially, physically, emotionally, cognitively, and culturally through various ways using wellbeing STAR and 1:1 assessment. Through these assessments, I look at the individual holistically and then put in an action plan to eventually allow them to reintegrate and manage their lives better.I work with many different agencies such as social work, voluntary and the NHS.• BCT (Behavioural change therapy)• Basic CBT• Needs assessments• Multi-agency working• Self-esteem and confidence building• Group creation and leading with additional needs • Community engagement and 1:1 working• S.M.A.R.T Goals and actions to help overcome trauma and neurological conditions• Completing referrals to GPs and therapists etc• Assisting individuals with paperwork• Guiding individuals to self-actualisation

Edinburgh, Scotland, United Kingdom

I worked as an administrator for various client contracts, such as:Lloyds Bank - Business ManagerSBHA - Business AdministratorPearson Vue, DVLA - Business Administrator/invigilatorI do the administration/reception and other tasks that may be necessary. I do many different roles and a lot of organising within the company to make the business run as smoothly most of my time is spent producing excel sheets, inputting data, preforming mass mail merges and creating/terminating/managing tenancies.I also do the mail and organise invoices and take in company cheques and keep a record of what cheques are coming in and going out, I then liaise this information to the HR/Finance department. Another thing I do is a lot of printing, scanning, laminating and photocopying.I worked in the business banking up at Lloyds Bank in the South Gyle. My role there is to help customers with basic enquires on a wide range of banking products and help them create and manage their business accounts may that be from in-branch, online or over the phone.

Galashiels, United Kingdom

QubeGB is an engineering firm which does broadband and telecoms across the UK for companies such as TalkTalk, BT, EE, Sky, Plusnet, SSE, Tesco, PaddyPower, Virtual 1 and we supply to Residential and Business clients. Covering 98% of the UK!Customer service I would answer queries from customers and/or from other agents from our clients (TalkTalk, BT, Sky etc) and reschedule appointments. Also, advise engineers of what closure codes to use on forms and monitor the engineer's progress within our given regions.I also would put through customer complaints, customer texts; stock orders for engineers and filing reports by checking the job notes/stock used and check to make sure the closure code is correct as any discrepancies would result in charges to our engineers from the clients. I was also part of the speed management team where I would log on to supportal and run tests on customer’s properties to find faults, upgrade firmware or optimize the line. This was only for TalkTalk.However, I eventually worked in the top-up team in this job role I would help manage the regions engineer's day and help the engineers plan their routes out and assign jobs if necessary

Bsc (Hons) Adult Nursing, Registered Nursing/Registered Nurse

Higher, Child, Health And Social Care

Higher National Certificate, Graphic Design