As the Technology Delivery Manager for eCommerce systems, I lead a multifunctional team responsible for developing, implementing, and maintaining high-performance Magento-based platforms. Our mission is to drive innovation, improve user experience, and ensure the scalability and security of our online systems. Responsibilities:- Team Leadership: Oversee backend, frontend, DevOps, QC, and BA teams, fostering collaboration and innovation.- Project Management: Manage eCommerce projects from concept to deployment and maintenance.- Technical Strategy: Develop strategies to enhance system functionality and performance.- System Architecture: Design scalable, high-performance, and secure system architecture.- Vendor Management: Coordinate with external vendors for third-party integrations.- Continuous Improvement: Implement best practices in coding, testing, and deployment.- Stakeholder Communication: Liaise with stakeholders to align technical solutions with business needs.- Business Requirement Fulfillment: Ensure the system meets business unit requirements.Achievements: - Ecommerce System Revamp: Successfully revamped the old system and transformed the new system into a comprehensive unified commerce platform.- Cost Reduction: Reduced operational and maintenance costs by 70% while maintaining revenue and business performance levels comparable to the old system.- Revenue Growth: Implemented features and optimizations, contributing to annual increase in online sales.- Performance Optimization: Reduced page load times by 40% through effective caching strategies, code optimization, and infrastructure enhancements.

- Lead and manage the operations of the representative office, ensuring smooth functioning and effective communication between the office and headquarters.- Develop and implement strategic plans to expand the company's presence and enhance business opportunities.- Oversee a team of >30 employees, providing guidance and support to drive productivity and achieve targets.- Establish and maintain relationships with key stakeholders, including clients, partners, and government agencies.

- Collaborate with cross-functional teams to gather and analyze business requirements, translating them into technical specifications.- Conduct thorough research and feasibility studies to identify areas for process improvement and technology enhancement.- Facilitate meetings and workshops to elicit and document user needs, ensuring alignment between business objectives and IT solutions.- Prepare comprehensive business requirement documents and user stories to guide the development process.

- Define project scope, goals, and deliverables, establishing realistic timelines for successful project completion.- Plan, execute, and finalize projects within strict deadlines, ensuring on-time and within-budget delivery.- Coach, guide, and mentor teams on Agile/Scrum practices and techniques, fostering a collaborative and high-performing work environment.- Provide regular project communications, including weekly status reports, dashboards, and updates, to stakeholders.

- Developed company products and services as a Full Stack Engineer.- Contributed to projects in a Full Stack Engineer role, ensuring high-quality deliverables.- Managed system administration tasks using Amazon Web Server and Google Cloud Platform.

- Assisted the Head of Representative Office in managing day-to-day operations and implementing strategic initiatives.- Collaborated with internal departments to ensure seamless coordination and efficient workflow.- Acted as a liaison between the representative office and headquarters, facilitating effective communication and information flow.

- Researched new technologies, development tools, and management practices to improve software development processes' quality and performance.- Collaborated with customers and product management to develop and execute a development roadmap.- Led the growth of the development team in HCM City, including recruitment and talent management.