* Repairing, diagnosing, troubleshooting, asset tracking of Chromebooks, Desktops, SFF PCs, tablets, for K-12 and educational institutions* Utilizing Chrome OS to perform factory recertification on various devices, Windows imaging* Trusted with more complex, unsafe, or severely damaged units based on previous work experience* Providing repair training to new employees and support/repair consultation to team leads* Participated and assisted in the implementation of several improvement initiatives to reduce device turnover time and increase process efficiency

* COVID Testing Center and Command Center Setup – Installation and configuration of equipment* PC Setup for remote workers – Provide remote user PC assistance with software usage, Installation: Office 365, Skype, Teams, Secured VPN connection software* Proprietary Hardware Troubleshooting – Patient monitoring systems, Security camera equipment, Blood bank, and Prescription dispensing hardware* Task Intake and Delegation – Hardware and software assessment, routing to different IT teams* Sensitive - Work in sterile environments; operating rooms, COVID units, ER units, laboratories, and patient rooms. Collection and disposal of E-waste including sensitive medical equipment and hard drives containing Protected Health Information (PHI)* Secure - Work in secured areas; mental health units, prescription storage

* Asset QA/repair of 10+ models of Lenovo and HP. Component salvage and QA for repairs.* Providing quick asset repair, allowing teams to achieve 95% SLA* Installing divisional applications, deploying PC’s for Same–Day Replacement and Break/Fix tickets * Providing support/consultation for the Break/fix and Same–Day Replacement team

* Building, testing, troubleshooting of PCs, PC components, laptops, thin clients* Utilized Linux based network–attached storage for imaging PCs and laptops* Assisted in disassembly and reassembly of technician benches, electrical wiring, and Ethernet wiring

* Daily testing of Activision software for International consumers* Software bug reporting in Jira database using JQL * Preparing and disassembling PC workstations

* Provided repair and support for quick service point of sale computers and peripherals* Performed board level repairs including capacitor soldering, motherboard component replacement* Capacitive touch screen maintenance, power supply testing, and BIOS configuration * Hardware troubleshooting and repair for LCD, LED monitors including backlight CCFL replacement * Assessed damaged PC’s, components, and monitors for returns and warranty coverage* Assisted with on-site hardware installations