An accomplished hospitality leader with over 15 years of experience driving operational excellence across all aspects of hotels, restaurants and special events. Holds a proven track record of success in managing large-scale events, delivering exceptional VIP experiences, and exceeding guest satisfaction targets. An operational executive with global experience managing diverse events, from international conferences to presidential functions, showcasing adaptability, passion and expertise.🔹Hotel & Restaurant Operations Management: Proven ability to lead and oversee all aspects of hotel and restaurant operations, ensuring exceptional guest service and profitability. 🔹Revenue Management: Skilled in revenue management strategies to maximise occupancy, ADR, RevPAR, and profitability. 🔹Event Management: Extensive experience planning and executing high-profile and small-scale events, exceeding client expectations. 🔹Financial Management: Demonstrated success in cost control, budgeting, and financial analysis to achieve business goals. 🔹Team Leadership & Training: Adept at building, motivating, and leading high-performing teams through effective coaching and development. 🔹Health & Safety Compliance: Deep understanding of health & safety regulations and commitment to maintaining a safe and secure environment.🔹🔹🔹AREAS OF EXPERTISE🔹🔹🔹Leadership | Staff Training | Employee Development | Coaching | Team Building | Event Management | Event Operations | Project Management | Weddings, Conferences | Corporate Events | Financial Management | Profitability, Budgeting | Cost Control | Revenue Management | ADR, RevPAR | Hotel Operations | Hospitality Operations | Restaurant Management | Food & Beverage | Customer Service Guest Relations | Communication | Billingual in English & Afrikaans | Interpersonal skills | Negotiation Adaptability | Relationship Building |Fire Safety | WESET Level 3 | Payroll Management | Risk Assessment Quality Assurance & Control | Health, Food & Safety Compliance