Automotive parts department manager after six years of activley oversseeing the development of the department from a single-person to a three person team operating a hugely successful internet retail platform expected to turnover almost £800k this year. Duties have covered alll manner of day to day departmental activities up to respsonsbility for HR, Health and Safety, Standards Compliance, Marketing, Budgeting and Forecasting.Much of the day to day work is focussed on customer service for the internet retail platform Lexus Parts Direct. These would be likely to include order management from initial processing through picking and packing to despatch. Customer communications including confirmations, enquires, backorder monitoring and issue resolution often necessitating the need to liase directly with couriers and insurers to solve loss and mishaps. All of the above would have been performed around the day to day running of one of the busiest dealerships per parc in the region, ensuring parts were delivered to the service department and local traders in a just-in-time manner in line with Toyota/Lexus GB best practices. Facilitating the provision of upsell opportunities to bothe service with work discovered by the technicians during vehicle inspection and the sales department via accessories.Previously an experienced Installation Engineer with a demonstrated history of working in the telecommunications industry and International Account Manager for a renowned manufacturer of electrical jointing products for utlities suppliers. Skilled in Customer Service, UK and International Sales, Electrical Engineering, Installation, Microsoft Office, Reporting, Analytics, CDK/Kerridge/Keyloop Dealer Mangement Suite. Strong engineering professional graduated from Hreod Parkway School.