Daniel Wallace Email & Phone Number

• Provided exemplary customer service by responding to inquiries, resolving issues, and recommending bank products and services.• Designed and implemented customized training programs to enhance the skill sets of new bank employees, resulting in increased productivity and improved customer satisfaction rates.• Trained more than 10 employees over the course of a year and a half, allowing for a steady increase in bank productivity and number of employees. • Developed and implemented AI algorithms with Posh AI to create an intuitive knowledge system for bank employees

• Managed individuals throughout the work day, in order to provide a comfortable experience at our location.• Oversee general employees and front of store operations, as well as closing and opening the store• Basic bookkeeping, including balancing registers, inventory control and withdrawing funds for change purposes.• Address customer concerns and converse with vendors about inventory levels• Work to create a comfortable environment for both employees and customers alike

Newburgh, New York, United States

Master Of Arts - Ma, English Language And Literature/Letters

Bachelor Of Arts - Ba, English Language And Literature/Letters

Associate Of Arts And Sciences - Aas, English Language And Literature/Letters

Activities and Societies: Board of activities head