Daniel Wang Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Hired, trained and lead IT support team of 3. Ensuring the highest level of customer service, operation support, IT security support, H/W & S/W.Collect and organise IT technical issues that are reported by team members. Provide solutions to guide the team to troubleshoot and resolve issues. Work with Dell team and ISO audit team to achieve ISO standard each year. Look for ways to improve customer’s satisfaction by the key focus being the customers waiting time.Responsible for performance review of staff. Run daily team meetings. Design technical solutions to meet project service scope. Estimate overall costs for manager to purchase necessary hardware/software/network. Establish efficient network architecture and production line with less than 1% down time. Creating work instruction for operation team. Provided training to operators to carry out production on 1000+ clients/day. Create batch processing program to automatically deploy Operation System on desktop/laptop/server/Wyse Thin Client. Install and configure hardware on desktop/laptop/server/Wyse Thin Client. Deliver fast/accurate Hardware/software troubleshooting for production line. Build a small business network (Optical Fibre backbone) for office user and production line. Setup server and shared storage for production line to deploy Windows XP to 10 images on 400000+ PCs over network (including Wyse terminal) since 2010. Chromebook OS installation, upgrade, and Google G Suite user& devices enrolment. Provide Level 1 & Level 2 technical support for company and business partner’s network. 15+ server/VM/VM host/NAS/SAN, 25+ switches, 6+ server racks, 2+ VLANs, 14+ VPNs, KVM routers, SonicWall firewall etc.) with 0 downtime. Windows Server (physical & virtual) installation & configuration, AD, DHCP and DNS configuration, Server/switch/KVM/NAS/SAN installation & configuration.Emerson data centre level 1 & level 2 maintenance, power up/down planning, secure access, and monitoring.

Sydney, New South Wales, Australia

Diagnostics, functional test, GSM signal test and firmware upgrade on 50+ ELF (early life failure) mobile phones per day. Functional test and repaired 20+ Panasonic microwave ovens per day, recorded repair history. Functional test and firmware upgrade on 30+ refurbished Foxtel set-top boxes per day.

Master Of E-Business

Bachelor'S Degree, Ecnomic Law

Bachelor'S Degree, Accounting