Customer Service Representative
Chicago, Illinois, United States
- Answered incoming calls from customers in Pennsylvania to enroll them in Medicaid programs
- Checked customers social security numbers using CIS to see if customers were already enrolled in Medicaid
- Started new applications for customers or if they were previously enrolled with Maximus updated their applications (address, Phone numbers, etc)
- Took notes on every call concerning what the customer wanted and what actions were taken place to accommodate each request
- Carefully… Show more
- Carefully read aloud the script for each decision or plan that the customer selected Show less