Customer Service Representative
Chicago, Illinois, United States
• Answered incoming calls from customers in Pennsylvania to enroll them in Medicaid programs• Checked customers social security numbers using CIS to see if customers were already enrolled in Medicaid • Started new applications for customers or if they were previously enrolled with Maximus updated their applications (address, Phone numbers, etc) • Took notes on every call concerning what the customer wanted and what actions were taken place to accommodate each request• Carefully… Show more • Answered incoming calls from customers in Pennsylvania to enroll them in Medicaid programs• Checked customers social security numbers using CIS to see if customers were already enrolled in Medicaid • Started new applications for customers or if they were previously enrolled with Maximus updated their applications (address, Phone numbers, etc) • Took notes on every call concerning what the customer wanted and what actions were taken place to accommodate each request• Carefully read aloud the script for each decision or plan that the customer selected Show less