Daniel Wareham Email & Phone Number

Shepton Mallet, GB

Castle Cary, England, United Kingdom

Castle Cary, Somerset, United Kingdom

Castle Cary, Somerset, United Kingdom

Shepton Mallet, Somerset, United Kingdom

Websites and social media

Somerset

Start training on 29th Feb 2016

Bristol, United Kingdom

Tv and broadband install engineer

Shepton Mallet

My role is to speak with Engineers at a customers home, to ensure the customers issue was resolved. I would also speak with customers directly to ensure a engineer was the correct solution for them or not. We would work on ADSL and Fibre faults. Overall all, the aim was to save money for the company and crucially the customers technical problem is resolved.

Shepton Mallet

I applied for a secondment as a team leader at Sky in 2011. During the 7 month secondary as a team leader of ten people, a learned a lot about my self and what it takes to be a great manager. My duties as a manager was to manage a shift if no team leaders were available. Ensuring that all calls coming into the contact were answered and within SLA. The main.

Shepton Mallet

I finished studying ICT at college in May 2006. I joined Sky in September 2006.My role was to speak with Sky Broadband customers when they had issues with their services.The issues ranged from broadband set up in the home, external phone line/exchange faults, faulty equipment or the customers internet devices.The second part of my job was to speak with BT.

Shepton Mallet

Sky Broadband & Talk, Floor walking -- The aim of this role was to help or give advice to agents with a particular fault or problem.Off the back of this, I would support groups of "new starters" at Sky. To ensure they were comfortable with what they were doing, the systems we used and to be there if they needed help or guidance on any issues or faults.

Shepton Mallet

Operation Change Author, for Sky Broadband and Talk Process.The role was to write new process flows or amend existing flows for the new Sky Answers system roll out. The process flows are designed to guide agents through a customers broadband or phone issue to a resolution.During this time I traveled to several Sky sites across the UK, working with the Sky.

Shepton Mallet

BT Escalation team:-As a member of the BT Escalation team, my role was to look at faults that had multiple engineers but the issue still remained and decide on the best next action e.g. confirm if the customers line could support the broadband speed they wanted or locate where the fault was. We would also speaking to engineer while working on a fault at.