Danny Wareham

Danny Wareham Email and Phone Number

Founder, Director and Lead Psychologist @ Firgun
Stoke-on-Trent, GB
Danny Wareham's Location
Stoke-On-Trent, England, United Kingdom, United Kingdom
About Danny Wareham

#HappyBeesMakeTastyHoneyDanny Wareham is an organisational psychologist, accredited coach, and speaker, with three decades of experience of helping businesses, leaders and C-suites nurture the culture and leadership required to support their strategy.He is a Fellow of the Association for Business Psychology, a published academic researcher, and a certified psychometrician, whose clients include Worldpay, M&G Investment Bank and LEGO.๐‚๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ž ๐š๐ง๐ ๐๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ๐ข๐ญ๐ฒWhen someone says โ€œ๐’†๐’Ž๐’‘๐’๐’๐’š๐’†๐’† ๐’†๐’๐’ˆ๐’‚๐’ˆ๐’†๐’Ž๐’†๐’๐’•โ€ or โ€œ๐’„๐’–๐’๐’•๐’–๐’“๐’†โ€, what do you imagine?Do you picture an energetic, vibrant environment with fun and perks and prizes?This is not unusual โ€“ but itโ€™s also not quite right...Employee engagement isnโ€™t about employee fun.It might be fun โ€“ but thatโ€™s not its motive.Its motive is to engage all our people in our overall strategy and our organisational objectives. Culture is like the wind. It either blows with us, helping us towards those objectives or it might blow against us, making everything a little bit harder.Culture doesn't create great places to work; culture creates places where great work is done.

Danny Wareham's Current Company Details
Firgun

Firgun

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Founder, Director and Lead Psychologist
Stoke-on-Trent, GB
Website:
firgun.co.uk
Employees:
11
Danny Wareham Work Experience Details
  • Firgun
    Founder, Director And Lead Psychologist
    Firgun
    Stoke-On-Trent, Gb
  • Firgun
    Founder, Director & Lead Psychologist
    Firgun Apr 2021 - Present
    Stoke On Trent, Gb
    #HappyBeesMakeTastyHoneyIs your cultural wind blowing on your sails and helping you towards your organisational goals?Or is it blowing against you and making everything a little harder?Organisations that have purposefully engaged employees report: ๐Ÿ’ฐ 2.5x Revenue Growth ๐Ÿ“ˆ 18% Higher Sales ๐Ÿ’‰ 50% Fewer Absence Days ๐Ÿšซ 43% Lower Employee Turnover ๐Ÿ‘ 24% Higher Net Promoter Score โค๏ธ 12% Higher Customer LoyaltyFirgun helps organisations of all sizes to develop purposeful cultures and strategies to engage their people and create inclusive environments. High performance is a side effect of that.
  • Danny Wareham - Business Psychologist
    Coach, Speaker & Business Psychologist
    Danny Wareham - Business Psychologist Nov 2022 - Present
    Stoke On Trent, Gb
  • Bni Staffordshire
    Chapter President
    Bni Staffordshire Apr 2024 - Present
    Newcastle-Under-Lyme, England, Gb
    Facilitating the Chapter to bring additional success to local business owners and the communities in which they operate
  • Bni Staffordshire
    Bni Member
    Bni Staffordshire Aug 2022 - Present
    Newcastle-Under-Lyme, England, Gb
    BNI is the largest and most successful business networking organization with Members and Chapters in over 76 countries.
  • Vodafone
    Communications And Employee Engagement Manager (Culture & Transformation)
    Vodafone Jun 2019 - Dec 2020
    London, Gb
    Leading a team of specialists, working across multiple functions and disciplines to enhance strategic cultural contribution through employee touchpoints with Director, Exec and Senior Leadership Team.Touchpoints include internal communications, events, wellbeing, ED&I, recognition, reward, knowledge retention, media and employee experience strategy & governance across c6.5k direct and in-direct colleagues in multiple countries and locations.
  • Vodafone
    Employee Engagement Manager (Culture)
    Vodafone Apr 2011 - Aug 2019
    London, Gb
    Transformation of salesโ€™ culture to recruit, recognise, reward, refine, and retain talent across in-house and partner commercial channels, for c2.5k colleagues.Delivering incentives and engaging events for recognition (awards), communication (conferences) and employee well-being and ED&I, as well as working with community projects, charities and good causes to involve our people in their local area.
  • Vodafone
    Revenue Optimisation Manager (Behavioural)
    Vodafone Apr 2018 - Jun 2019
    London, Gb
    After working as part of a task force to identify opportunities to reduce commercial inefficiency, I have recently taken on additional role responsibilities for reducing operational, policy, behavioural and system processes that lead to lost revenue.In the first three months' of role, savings of over ยฃ3-million per month have been realised, 350+ commercial policies have been simplified or removed, and a reduction in duplicate handling of processes has removed c70% of volume from back office departments.
  • Vodafone
    Employee Experience Manager (Change Management)
    Vodafone 2007 - Apr 2011
    London, Gb
    Project management role to improve knowledge, process, policy and employee impacts from major change programmes.Role responsibilities include using DMAIC and Six Sigma methodology to identify, analyse and implement change, with clear RACI and gated release process for the employee impact of that change.As the programme focused on the behavioural psychology of employees, the role further developed into a cultural change opportunity, initially looking at how to improve engagement in incentive activities. This role was refined and became the Employee Engagement Manager.
  • Vodafone
    Sales Team Manager (Plus Multiple Secondments)
    Vodafone Jan 2004 - Jan 2007
    London, Gb
    Managing a team of 10-18 Sales Advisers across two campaigns, responsible for delivery of volume and value of connections within channel.Additional Secondments:Pinnacle Training Programme:Created a training and awareness programme to encourage migration of Customer Care-based employees into Sales roles, as part of a wider estate design challenge. Successful in cross-training c120 FTE.Outsource Relationship Specialist:On-boarded a new outsource supplier, located in Dunoon, as part of a sales estate expansion programme.As programme was delivered and performing ahead of schedule, moved to a second supplier in Hartlepool to manage operational relationship.Event Coordinator:Supporting the planning of an overseas award event for 200+ guests.Introduction to risk management, communications, logistics planning and large-scale event organisation.
  • Vodafone
    Customer Services Team Manager (Singlepoint)
    Vodafone Jan 2003 - Jan 2004
    London, Gb
    Responsible for an operational team of 12 advisers, within the Customer Services channel for a 3rd-party telecommunications service provider.Day to day accountability for operational performance, including telephony efficiency and KPIs, in addition to standard contact centre performance metrics.
  • Datamouse.Biz
    Founder
    Datamouse.Biz Jun 2008 - Aug 2019
    DataMouse is all about user-first experience. Design is as much a science as it is an art and, working together, we'll identify how to seamlessly integrate your existing brand identity with your new web platform, print-work or online graphics whilst delivering what your web site needs under-the-hood.
  • Argos
    Customer Relations Manager
    Argos Apr 2000 - Jan 2003
    Milton Keynes, Gb
    Operational responsibility for a range of resolution areas, organised around a Customer Relations and Director's Office recovery team.The day-to-day operation, managing a team of 19 FTE, was centred around absolute resolution of escalated and legal/regulatory complaints to deliver a response time of <5 hours for all correspondence (industry-leading), whilst providing complaint root-cause analysis to the organisation.In addition to resolving Director contacts, managing ad-hoc shareholder complaints (through AGM interactions) and providing insight into operational drivers of dissatisfaction, responsibilities also included the relationship management of direct-from-supplier deliveries, driver incidents (damage to property, collisions etc) and preparing legal investigative groundwork investigations for Corporate Affairs.
  • Argos
    Customer Relations Adviser
    Argos Sep 1998 - Apr 2000
    Milton Keynes, Gb
    Starting as a Customer Services Adviser within the home retail division, I moved into a Customer Relations role within 2-months of joining the business.My personal objectives were to initially understand how a contact centre operates (having moved from construction and warehouse-related roles) and to develop my skills within the operation. After a few months in-role, I found that I had a natural aptitude for resolving customer issues and made the natural move into a resolution-based team handling serious complaints from across the Argos estate.

Danny Wareham Education Details

  • University Of Wolverhampton
    University Of Wolverhampton
    Psychology
  • University Of Wolverhampton
    University Of Wolverhampton
    Psychology
  • King Edward Vi School And Sixth Form College
    King Edward Vi School And Sixth Form College
    5 A-Levels; 15 Gcses

Frequently Asked Questions about Danny Wareham

What company does Danny Wareham work for?

Danny Wareham works for Firgun

What is Danny Wareham's role at the current company?

Danny Wareham's current role is Founder, Director and Lead Psychologist.

What schools did Danny Wareham attend?

Danny Wareham attended University Of Wolverhampton, University Of Wolverhampton, King Edward Vi School And Sixth Form College.

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