Daniel Warren Email & Phone Number

Jacksonville, Florida Area

ELMR Technical Analyst II• Administers and creates Active Directory (AD) accounts, resets passwords, and troubleshoots account access for emergency dispatch personnel at all naval installations on the Public Safety Network (PSNet).• Monitors and reports AD account activity to ensure CNIC (Commander, Naval Installation Command) IA (Information Assurance) compliance.• Creates reports for CNIC managers detailing AD account statuses and ELMR (Enterprise Land Mobile Radio) radios in use for the entirety of CONUS (Continental United States).• Programs ELMR Motorola XTS 5000 radios and initiates OTAR (Over-The-Air-Rekeying) and OTAP (Over-The-Air-Programming) operations for emergency personnel.

• Responsible for programming, troubleshooting, and repairing handheld Intermec CN70 Scanners that are utilized at all naval installations to confirm personnel identities before admittance onto any naval installation.• Monitored phone call recordings and conducted Remedy ticketing system audits to ensure excellent customer service.• Provided recommendations and inputs to management to improve customer service, work instructions, procedures, and training.• Assisted departments in writing and implementing work instructions and procedures.

Jacksonville, Florida Area

• Provided Tier I and Tier II technical support and customer service over the phone by troubleshooting and resolving web-based applications, site access, network connectivity/latency, and browser configuration issues for Anti-Terrorism and Force Protection (ATFP) assets.• Responsible for troubleshooting and resolving shipboard WPCS (Wireless Pier Connectivity Services) intranet NIPR (Non-Secure Internet Protocol Router) and SIPR (Secure Internet Protocol Router) connectivity issues.• Created and tracked BMC Remedy System tickets for maintenance, upgrades, and repairs for U.S. Navy installation security assets.

Uss Farragut (Ddg-99)

• Exhibited expert ability as a voice and data communications specialist with extensive experience in HF, UHF, SHF, EHF, and satellite communications as well as all associated cryptographic equipment• Actively handled and demonstrated expert knowledge in the proper handling of sensitive and classified material and performed day-to-day Electronic Key Management System (EKMS) watch-to-watch inventory, received and transmitted electronic keying and physical communication security material, and submitted reports• Conducted training as Watch Supervisor for 6 personnel while establishing, maintaining and troubleshooting shipboard communications • Administered, maintained, and provided network operations support such as backups, security patches, and hardware maintenance for shipboard classified and unclassified LAN servers • Created Active Directory user accounts, reset passwords, and provided customer support for over 300 shipboard personnel

Schofield Barracks, Hi

• Responsible for maintaining, programming, and operating single channel radio systems and communications gear.• Conducted weekly and monthly vehicle and radio gear inspections and maintenance.• Led and trained a team of 3-4 enlisted personnel.• Conducted monthly professional and personal development counseling sessions.• Filed and submitted leave requests, reports, and other administrative forms.

Bachelor Of Computer Science, Cybersecurity, 3.45

Associate Of Science - As, Network And System Administration/Administrator, 3.45