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Daniel Watt Email & Phone Number

Service Delivery Manager (Dedicated Client) at Sense IT Support
Location: Fordingbridge, England, United Kingdom 13 work roles 1 school
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Current company
Role
Service Delivery Manager (Dedicated Client)
Location
Fordingbridge, England, United Kingdom
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Who is Daniel Watt? Overview

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Daniel Watt is listed as Service Delivery Manager (Dedicated Client) at Sense IT Support, a with 5 employees, based in Fordingbridge, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Daniel Watt.

Daniel Watt previously worked as Account Manager at Sense It Support and Service Delivery Manager at Node4 Ltd. Daniel Watt holds Bachelor Of Technology - Btech, Information Technology from The Henley College.

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Email format at Sense IT Support

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Sense IT Support

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Profile bio

About Daniel Watt

With over a decade of experience in the dynamic IT industry, I've worn multiple hats, primarily focusing on engineering roles. However, my passion for service excellence led me to transition into Service Delivery Management and Account Management over the past four years. In these roles, I've successfully overseen multiple six-figure yearly contracts, demonstrating my adeptness at navigating complex projects and ensuring client satisfaction.My strength lies in effective communication across all organizational levels, including direct engagement with C-Suite executives, both internally and externally. My skill set encompasses service management, adept handling of escalations, proactive problem-solving, efficient incident management, and fostering robust relationships.I thrive on identifying opportunities and effectively selling services within existing accounts, leveraging a keen eye for client needs and industry trends. If you're seeking a seasoned professional with a proven track record in service delivery and account management, let's connect and explore potential synergies.

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Daniel Watt's current company

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Sense IT Support
Sense It Support
Service Delivery Manager (Dedicated Client)
ringwood, hampshire, united kingdom
Employees
5
AeroLeads page
13 roles

Daniel Watt work experience

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Account Manager

Current

Ringwood

• Scoping client’s needs and creating a fitting solution• Technologies & Services provided: 365 platform, servers, networks, various cloud offerings, backups, disaster recovery, telephony solutions etc.• Relationship Building• Client Site Visits• Client board level presentations• Escalation Management / MIM• Incident Management• Transition / Client onboarding• Analysing and forecasting efforts.• Risk Mitigation

May 2024 - Present

Service Delivery Manager

Aug 2023 - Feb 2024

Senior Service Delivery Manager

Aug 2019 - Aug 2023

Technical Recruitment Consultant

Bracknell

Franklin Bates is a specialist IT Recruitment business with a proven track record of successfully delivering contract, permanent and temporary services across a broad range of clients, brands and business verticals.Our success is based on the value we place on our clients, candidates and staff. We pride ourselves on being able to deliver high quality bespoke solutions to our clients understanding the value of the projects, business objectives and their brand in the market place they operate within.Franklin Bates’ strength lies in the highly motivated, and on-going training, of our recruitment professionals to become specialists in their market places and thus become adept at identifying and sourcing those ‘hard to find’ candidates and skillsets.My Specialist areas are:Positions:• DevOps Engineers• DevOps Specialists• DevOps Systems Engineers• Senior DevOps• Automation & DevOps Engineers• Cloud Systems/DevOps Engineers• DevOps Administrators• DevOps Consultants

Sep 2018 - Nov 2018

Technical Support Engineer

Gb Labs

• Build a variety File Storage Servers of many different configurations with a focus on speed across LAN and redundancy• Build appliances focused on backup & archiving• Assess transaction orders, build ordered items, arrange shipping both national and international• Answer tickets raised by customers• Resolve issues within the Linux operating system focused around File Share accessibility, speed relating to RAID control and network performance• Identify faulty hardware remotely

Feb 2018 - Aug 2018

Business Development Representative

• Out-bound telephones sales and marketing• Developing new client relationships • Assistancing with email campaigns• Training new business representatives to understand the technology and programs we provide

Aug 2017 - Feb 2018

Technical Engineer

Verisolve Ltd

Camberley

• Telephone support, raising tickets and picking up tickets raised by customers on issues with their Servers or local machines• Remotely connect to customer’s machines to resolve a multitude of software issues• Desired strong skill set for job was experience with Windows Server, Exchange, SQL, Active Directory, Clustered Environments, Knowledge and understanding of Linux, VMWare & Knowledge of Volume Based backup solutions• Operating systems covered are XP, Vista, 7, 8, 8.1 & 10

Mar 2017 - Aug 2017

Technical Engineer

Plan B Disaster Recovery Ltd

Theale

• First line support raising tickets and dealing with MSP’s on technical issues• SSH/VNC to device and solve a variety of issues with BASH, Ubuntu & VSS Errors within Windows• Common issues revolved around Networking, Server Configurations, Backups, Recoveries & Disaster Recoveries• Much exposure to VSS Snapshotting backup technologies, VEEAM, ZERTO, Plan B• Solve and fix issues with customers replicated Infrastructures within the VMWare platform• Prepare and build servers ready for shipping and installations at new customer sites.• Replacing broken components of servers within Data Centres

Jun 2016 - Nov 2016

Technical Support Engineer

Datto Emea

Reading, United Kingdom

• Client telephone support, for MSP’s on technical issues with the products• SSH/VNC to device and solve a variety of issues in Ubunutu 10.04 Lucid &12.04 Precise (in and out of Terminal)• Common issues revolved around Networking, Server Configurations, Backups, Recoveries & Disaster Recoveries• Maintained a high level of customer satisfaction and adherence to partner service level agreements• Desired strong skill set for job was experience with Windows Server, Exchange, SQL, Active Directory, Clustered Environments, Knowledge and understanding of Linux, VMWare & Knowledge of Volume Based backup solutions

Aug 2015 - Apr 2016

Technical Remote Specialist

Niu Solutions

Bagshot

First Line/Second Line Support• Providing telephone support • Remotely connect to customer’s machines to resolve a multitude of software issues• Log emails and process their requests accordingly• Manage VMWare, Exchange and AD across multiple Domains and Environments• Operating systems covered are XP, Vista, 7, 8 and 8.1• Resolve any severity 1 issues that are alerted through on our managed servers for customers• Windows, Linux & VMWare servers covered

Feb 2013 - Sep 2015

Technical Remote Specialist

Hp Cds

Theale

First Line Support RoleLiaising with clients resolving Technical and product issues, ensuring customer satisfaction.

Mar 2012 - Feb 2013
Team & coworkers

Colleagues at Sense IT Support

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1 education record

Daniel Watt education

FAQ

Frequently asked questions about Daniel Watt

Quick answers generated from the profile data available on this page.

What company does Daniel Watt work for?

Daniel Watt works for Sense IT Support.

What is Daniel Watt's role at Sense IT Support?

Daniel Watt is listed as Service Delivery Manager (Dedicated Client) at Sense IT Support.

Where is Daniel Watt based?

Daniel Watt is based in Fordingbridge, England, United Kingdom while working with Sense IT Support.

What companies has Daniel Watt worked for?

Daniel Watt has worked for Sense It Support, Node4 Ltd, Ey Pythagoras, Ultima Business Solutions, and Franklin Bates.

Who are Daniel Watt's colleagues at Sense IT Support?

Daniel Watt's colleagues at Sense IT Support include Daisy Taylor, Laura Peake, Mark Higgins, and Len Atfield-Cutts.

How can I contact Daniel Watt?

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What schools did Daniel Watt attend?

Daniel Watt holds Bachelor Of Technology - Btech, Information Technology from The Henley College.

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