With over a decade of experience in the dynamic IT industry, I've worn multiple hats, primarily focusing on engineering roles. However, my passion for service excellence led me to transition into Service Delivery Management and Account Management over the past four years. In these roles, I've successfully overseen multiple six-figure yearly contracts, demonstrating my adeptness at navigating complex projects and ensuring client satisfaction.My strength lies in effective communication across all organizational levels, including direct engagement with C-Suite executives, both internally and externally. My skill set encompasses service management, adept handling of escalations, proactive problem-solving, efficient incident management, and fostering robust relationships.I thrive on identifying opportunities and effectively selling services within existing accounts, leveraging a keen eye for client needs and industry trends. If you're seeking a seasoned professional with a proven track record in service delivery and account management, let's connect and explore potential synergies.