Daniel Watters Email & Phone Number

San Mateo, Ca, Us

Cupertino, California, United States

Splunk troubleshooting: extended queries and dashboardsGVP Troubleshooting in an environment that delivers several-thousand treatments in a minuteAdditional Genesys call-routing experience and custom softphone implementationsCross-training and documentation for less experienced members of the teamLearning custom applications and solutions on-the-fly to resolve end-user issuesServiceNow reporting and management tasks

Remote

Learned Genesys GVP and SIPServer for Premise and Cloud installationsCoordinating bi-weekly sessions to Partner with other new-hires, providing mutual training and team-buildingResponsible for several service-request queues and adhering to FedRamp guidelines/restrictionsMigrated all CA, R&D environments to a Co-location facility to provide support during Corporate RestructuringCisco Call Manager 14.0 (CUCM) installation and TServer integration Cisco voice gateway and endpoint configuration for new lab architecture

Remote

Researched, maintained and performed operations for several Oracle SBC’sLearned Genesys PureConnect to provide 2nd-3rd tier support for usersImplemented and documented new processes for telco MACDDesigned/implemented policies to accommodate new FCC regulationsResponsible for my own service-request queue and adhering to customer SLA’s, change-controls

Daly City

Designed and Implemented Genesys SIP Server integration to the OpenScapeVoice.Authored technical documentation for the integration for the Genesys SIP Serverand OpenScape Voice.Researched, installed and configured OpenDCIM for data center assetmanagement.Researched, installed, and configured DSView server for platform-agnostic remoteKVM.Managed IT logistics and served as Primary Point of Contact (PoC) for all major datacenter/server room migrations that affected R&D globally.Primary PoC for re-establishing Oracle SBC environments at Genesys.Primary PoC for refreshing NEC environments at Genesys.Consolidated 7 server-rooms and 30 pallets of legacy equipment to 3 server roomsto facilitate migration to cloud.

Pleasanton, Ca

Since being hired as a full time employee at PeopleSoft, I have implemented Siemens PhoneMail systems on Cisco Call Manager PBX networks, created integration documents for use in future implementations. I’ve redesigned voice networks in preparation for consolidations. I have also researched voice-messaging product to determine corporate strategy, evaluated and seized opportunities to implement new voice solutions to employees, and developed service strategies for locations not serviced by the vendor. I am still the primary point of contact for traffic measurement, voice network modifications and documentation, and I am still coordinating implementations with the CTI team.

Bethpage, Ny

I worked as a consultant at PeopleSoft in the voice-engineering group. I evaluated and executed the tasks required for site consolidations, technology integration, and solution implementations. I was the primary point of contact for traffic measurement and metering. I was responsible for documenting any changes made to the voice network and keeping all documents current and relevant. I worked closely with the CTI team to evaluate and offer solutions for any possible issues with CTI implementations.

Palo Alto, Ca

Primary Point of Contact for 600+ employees in multiple states for phone/fax/voicemailservices.Planned/implemented new installation (200+ phones/voicemail boxes) within fourweeks of receiving notice.Cross-trained in Foundry network switches and the OSPF routing protocol.Served on a team that consolidated the telecom budget from $300K per month tounder $50K per month.Researched and implemented Radvision video conferencing solution nationwide.

Santa Clara, Ca

Primary engineer for up to 300 customers at one time.Assisted customers in developing telecom installation and maintenance plans,disaster recovery, and policies and procedures for change control.