Daniel Wells Email & Phone Number

Miami, Fl, Us

Solon, Ohio

Provide hands on technical support in efforts to develop relationships with customers, dealers and distributors in Construction, Mining and Agriculture Aftermarkets• Provide hands on Technical support to dealers, distributors and customers• Visit customer locations and help troubleshoot and solve issues• Conduct Field testing• Assist in the creation of technical documents such as publications, training manuals, etc.• Conduct Product training to end users at Dealers/Distributors

Miami, Fl

• Achieved a 3-day billing cycle by supervising the opening and closing of work orders for the shop/field jobs.• Created and implemented controls to achieve 103% technician efficiency by maintaining and monitoring detailed records of time and performance of service employees.• Monitor customer satisfaction through phone calls and on-site visits• Improved warranty recovery from 72% to 96%.• Report status of department goals and objective achievement to either Regional Service Manager or GM• Act as site safety coordinator in conjunction with Corporate Safety Manager.

Ulaanbaatar, Mongolia

Moved into new role at TM central operation in capital city as platform for brand development and establishing systems and procedures to reinforce TM footprint in Mongolia.• Guide the Technical Services Department as in my previous position with the difference that now it supports all mine sites across Mongolia. • Develop a Planning Department, in order to effectively manage the utilization of labor and available resources.• Make sure the Warranty Department is enforcing the proper documentation and procedures in order to recover the full amount of the warranties. • Manage and implement the restructure of the Training Department, as there is a renewed focus to improve depth and quality of in-house training. • Facilitate in projects to develop broad based customer support skills and backing and promoting Komatsu portfolio in Mongolia.

Oyu Tolgoi Mine, Mongolia

• Ensure safe and efficient execution of the Maintenance Contract for the Komatsu Open Pit Fleet.• Primary Role as Technical Services Coordinator for 178 pieces of mining and heavy construction equipment serving as liaison between Caterpillar, Bucyrus, Komatsu, Atlas Copco, and Terex. Facilitate with coaching, training and establishing of a National-based Junior engineering Team.• Tribology and condition monitoring program resulted in an early detection of counterfeit oil. Swift Interaction suggests a potential $28M saving in components alone.• Saved the customer $4M USD worth of damages by working with Komatsu to add missing code in the engine computer.• Implemented preventive maintenance inspections, with objective of building a data pool and monitor anomalies that could prevent extended component lives.• Conduct RCA (Root Cause Analysis) investigations.

Central America, South America And The Caribbean

• Responsible for overall Komatsu product support in Latin America.• Recovered over $1 million in rejected claims. • Technical and service operation support to distributor and customer.• Fostered permanent relationships with major customers by creating excellent relationships.• Major project product support: planning, preparation, execution and follow up.• Managed distributor staff and contract terms at mine sites achieving 94% availability.• Direct field assemblies and associated technician training.• Promoted safety awareness on-site in various mines in Latin America.

Miami, United States

• Conducted parts analysis and field studies to assist design engineers with product improvements.• Coordinated activities to update machines with latest design improvements.

Miami, United States

• Responsible for field follow up activities post launch of the 2004 Tele Handler B series and the 2005 Backhoe E series. • Liaised with factories to resolve quality issues found in field follow up activities.• Provided on-site customer service including troubleshooting, diagnostic, and development of repair procedures.

• Responsible for inspection, failure analysis, and rebuild of major components.• Acted as additional support within the welding shop and general line shop.