Daniel White Email & Phone Number

Kansas City, Missouri, United States

United States

Kansas City, Missouri Area

Independence, Mo

Responsible for inbound/outbound sales calls for the heavy-duty aftermarket cooling products for class 6, 7 and 8 type trucks. (Radiators, CAC’s, ACC’s and more).Counter sales for walk in customers, handling cash and credit cards for payment.Use of a computer system to verify inventory, look up account information, verify sales.Maintaining of companies E-Commerce sites, (EBAY, Amazon and 2 internal sites), processing of customer inquiries via live chat or email, order processing and shipping of purchased items.Responsible for the scheduling and shipping of orders via LTL truck carriers, to insure fastest delivery as well as most economical for the company.Resolving customer issues with billing, credits and any shipping issues in a timely fashion.

Riverside, Missouri Area

Customer Account managment and inbound and outbound customer sales calls for the industrial wholesale market Order entry using an SAP based computer system Counter Sales and service for walk-in customersProviding material quotes and availabilities from vendors and manufactures via phone, email and fax.Warehouse receiving, order pulling and packing as needed. Material delivery via assigned routes using company vehicles

Overland Park, Kansas

Providing supervisor assistance for an inbound/outbound call center team of 13, working in the Internet Financial Loan industry. Listen to and resolve customer complaints regarding services, products, or personnel via Inbound/outbound calls. Use of multiple computer systems to retrieve customers account information Daily staff management to include scheduling, attendance, coaching and counseling Monitor staff performance to ensure that daily goals are met. Establish and implement departmental policies, goals, objectives, and procedures, Conferring with other supervisors and staff members as necessary.

Kansas City, Missouri Area

Providing daily supervisor support for employees in an inbound/outbound call center, working in the Internet loan industry.Fielding customer calls, both inbound and outbound, solving credit, billing and other customer service related issues Multitasking by use of computer systems and phone systems to complete tasks Manage staff, preparing work schedules and assigning specific duties.

Excelsior Springs, Missouri Area

Daily management of retail store and personal loan services store. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase Plan and direct staffing, training, and performance evaluations to develop and control Sales and service programs. Review financial statements, sales and activity reports, and other performance data to Measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Liberty, Missouri Area

Customer account representative, responsible for the day to day management of accounts in a rent to own retail store. Responsible for collections calls on past due accounts both via phone and in person. As Assistant Store Manager, responsible for overseeing account representatives and daily store sales, delivery management and inventory control as well as daily, weekly and monthly grown goals as set by the Store Manager, District Manager and Regional Manager. Cash handling and daily reconciliation and deposit control.

North Kansas City, Missouri Area

Providing customer service in the aftermarket automotive cooling industry. Responsible for inbound/outbound customer calls, order taking and input into computer system Resolving billing, credit and shipping issues in a timely fashion for the customer Delivery of merchandise to local repair shops

Criminal Justice

High School Diploma, General Studies, 3.7

Activities and Societies: National Honor Society, Who's Who of American High School Students 1983, Varsity Letter in football.