• Finance Business Partner to the Aviva Chief Operating Officer and General Insurance Technical Pricing and Performance Director.• Management and control of the Aviva General Insurance Underwriting and Operating budgets, including balance sheet management and application of accounting standards.• Key business partner to Claims, Chief Operating Officer and Underwriting functions for strategic expenses review including the creation and presentation of cost challenges.• Regular reviews… Show more • Finance Business Partner to the Aviva Chief Operating Officer and General Insurance Technical Pricing and Performance Director.• Management and control of the Aviva General Insurance Underwriting and Operating budgets, including balance sheet management and application of accounting standards.• Key business partner to Claims, Chief Operating Officer and Underwriting functions for strategic expenses review including the creation and presentation of cost challenges.• Regular reviews and professional insight into the profit and loss statements for the various departments.• Development and communication of the annual Planning process for partner areas.• Management and financial control of key Underwriting initiatives, including assessment and financial opinion on key business cases.• Key trusted advisor in the cost reduction programmes, instrumental in enabling budget reduction in 2013 and 2014. Show less

Phase II (from March 2011)• Expense management and control.• Co-ordinating with the business on all expense and budget related issues.• Supporting Claims Planning Activity.• Co-ordinating and manipulating management data for presentation to key stakeholders.• Activity Based Costing for multi-million pound budget.Phase I (March 2010-February 2011)• Analysis, identifying trends and root causes within data.• Developing key Claims performance indicators in… Show more Phase II (from March 2011)• Expense management and control.• Co-ordinating with the business on all expense and budget related issues.• Supporting Claims Planning Activity.• Co-ordinating and manipulating management data for presentation to key stakeholders.• Activity Based Costing for multi-million pound budget.Phase I (March 2010-February 2011)• Analysis, identifying trends and root causes within data.• Developing key Claims performance indicators in consultation with senior management.• Sourcing and presenting management information for senior stakeholders. Show less

Ran a department with responsibility for delivering support services for multiple areas including Accounts, Claims, IT, Documentation and Training teams within the Group Life area at Aviva. Managed 5 direct reports and their diverse teams. Responsibilities also included:• Analysing and presenting statistical results to management team on a weekly basis. Pro-actively reviewing and redeploying resource to achieve specific targets and longer term business objectives.• Assessing team… Show more Ran a department with responsibility for delivering support services for multiple areas including Accounts, Claims, IT, Documentation and Training teams within the Group Life area at Aviva. Managed 5 direct reports and their diverse teams. Responsibilities also included:• Analysing and presenting statistical results to management team on a weekly basis. Pro-actively reviewing and redeploying resource to achieve specific targets and longer term business objectives.• Assessing team performance figures on a daily basis and amending/adding to strategy if appropriate.• Creating and implementing new team structures to reflect a changing marketplace and the commercial objectives of gaining new business and maintaining and growing existing business.• Liaising and reporting to senior management on business performance and key issues.• Business Continuity management for the Group Risk Business area. Show less

Responsible for an Administration team within the Group Life department at Aviva. Managed 12-18 direct reports, including Team Leaders and Consultants. • Dynamic and forward thinking administration-management to achieve daily, weekly and monthly targets in line with the area business plan. • Regular project roles including reporting and analysis implementation for key areas of the business, managing and assessing training delivery and co-ordinating team regeneration.• Fluid… Show more Responsible for an Administration team within the Group Life department at Aviva. Managed 12-18 direct reports, including Team Leaders and Consultants. • Dynamic and forward thinking administration-management to achieve daily, weekly and monthly targets in line with the area business plan. • Regular project roles including reporting and analysis implementation for key areas of the business, managing and assessing training delivery and co-ordinating team regeneration.• Fluid management of staff in an ever-changing environment to ensure successful business focus in the right areas. Show less

Responsible for the Sales performance of the Outbound Telemarketing team at Virgin Money. Managed 6-10 direct reports along with additional responsibility for an area of 15 Sales Consultants. Key achievements included: • Devising the strategy and targeting process to achieve company area objectives of life assurance sales conversion, revenue and market share. Developed the incentive programme for company-wide inbound sales teams which interlocked with the strategy to meet targets. The… Show more Responsible for the Sales performance of the Outbound Telemarketing team at Virgin Money. Managed 6-10 direct reports along with additional responsibility for an area of 15 Sales Consultants. Key achievements included: • Devising the strategy and targeting process to achieve company area objectives of life assurance sales conversion, revenue and market share. Developed the incentive programme for company-wide inbound sales teams which interlocked with the strategy to meet targets. The structure and promotion of the incentive enabled a 40% uplift in life assurance sales and positively impacted motivation, team spirit and morale within the area.• Regular accountability for the entire Call Centre operation and proficiency in dealing with key customer issues and one-stop resolution. Show less