Lead a team of 12 highly skilled Business Information Resource Group Specialists and internal resource Content Analysts to provide operational compliance consultation and support to various internal business and project groups.- Develop and foster relationships with site leadership to influence my teams involvement on projects, referrals, questions and issues- Lead a team in developing educational materials that reduce organizational or regulatory risk impacting upwards of 1,000 associates- Participate on high risk projects to provide operational compliance consultation - Lead specialists at effectively consulting or supporting in aligned efforts- Lead efforts to analyze department staffing and make recommendations for adjustments and hiring- Recommend process improvements and work alignment to increase department efficiencies - Provide co-leadership support to our remaining 2 service centers

Lead a team of site community ambassadors through membership engagement, event and meeting management, and site community representation at cross-site meetings. Engage with site leadership to share the community’s site engagement activities and how the D&I objectives are being met.

- Manage all aspects of teams of 11 associates- Lead manager peers through identified business objectives by conducting regular meetings, collaborating on execution, and ensuring accountability - Meet or exceed department and self identified business objectives - Responsible for coaching and development- Conduct effective one-on-one meetings on a monthly basis- Manage ongoing assessments and compensation review for all associates- Write and deliver annual reviews- Transition associates to and from teams- Lead and participate in department projects- Carry out department initiatives- Conduct candidate interviews for new associate, team manager intern and Territory Support Team - Currently the Lead Advisor Marketing Manager for San Antonio and the Lead cross-site Manager for our Advisor Marketing Advisory associates. - Previously managed the Territory Support Team by acting as a liaison between Sales and Service departments- Previously managed a team who handled lost stock certificate reporting and completion of subpoenas

- Provide recommendations and support regarding the effective application of internal policies and in the assessment of liability and regulatory related risk- Apply effective analytical and problem solving skills- Mentor and coach all levels of employees related to business decisions and risk management- Review and determine usability and appropriateness of reference materials- Facilitate education workshops - Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Fraud, and Identity Theft- Review and identify fraud and identity theft situations- Lead and participate in all aspects of project work- Actively engage and train new Compliance Specialists in all aspects of the role through peer-to-peer feedback and observations- Assisted in this department from Aug - Nov 2009 and Jan - Apr 2012

- Mentor, coach, and develop less experienced associates- In managers absence acted in a management capacity- Provide oversight for business decisions- Assess impacts and recommend business decisions- Share cross-department knowledge

- Manage all aspects of teams of 6-8 associates- Responsible for coaching and development- Made effective business decisions- Conduct effective one-on-one meetings on a monthly basis- Manage ongoing assessments of all associates- Wrote and delivered annual reviews- Transition associates to and from teams- Lead and participated in department meetings- Effectively made recommendations to upper management and followed through- Carry out department initiatives

- Resolve complex business cases presented by External and Internal Wholesalers- Collaborate with peers and various business areas to resolve complex cases- Coach and mentor peers new to the role- Complete a monthly summary of cases received in three offices to include analysis of trends and volumes- Lead cross-site educational meetings with peers- Provide feedback to managers with concise background to educate associates on errors made- Develop and facilitate manager business decision information sessions