Daniel Whitlock Email & Phone Number

Alliance Data Card Services rebranded in March 2022

Columbus, Ohio Area

Administrator for the knowledge base software, and primary analyst for the Knowledge management team. Provide access control and enforcement for the knowledge base by working with individual teams to develop requirements for access. This includes: Researching needs and requirements for cross team access, creating access groups and logins, developing.

Rio Rancho, New Mexico

I facilitate workshops to help develop associate's skills. Assist in the development of newly hired employees, and track their progress once they transition from training. Work with coworkers to develop training plans, identify areas of oppritunity, and develop personal skills. Work with individual departments and supervisors to create focused plans for.

Rio Rancho, New Mexico

Work directly with customers to try and reach a positive resolution to account issues regarding delinquency. Utilize an automated dialer to make outbound calls in an attempt to reach customers. Inform, educate, and guide customers about minimum payments and due dates. Create a positive interaction while maintaining call control to expedite payment.

Rio Rancho, New Mexico

Worked directly with customers to identify and rectify issues pertaining to orders and product. Worked within the local mainframe to process claims, refunds, and updated customer data as needed. Followed documenting and reporting guidelines for problems created by improper steps, complaints from customers, and suggestions for process updates. I processed.

Rio Rancho, NM

*Customer’s service skills – Assisted customers with decision on mat and frame for their pictures.*Created frame orders, recorded orders, and measured prints. *Inventory Control – Verified orders placed for general merchandise, Organized the backroom to support work flow, and verified special orders.*Maintenance of Sales Floor and Storage area – cleaned.