Daniel Wild Email & Phone Number

Manchester Area, United Kingdom

Leeds, England, United Kingdom

Leading a global team in the design, improvement and operation of service management practice for both our internal and customer facing provisions.- Implemented a change management practice framework to support an number of change management process for internal infrastructure and cloud operations- Built team across UK and India, brining together incident, change and problem management fucntions into closer alignment- Designed and introduced operational risk management process- Redesigned Continual Service Improvement into a lean & agile practice meeting our short term challenges with long term gains

Leeds, United Kingdom

Manchester

Supporting business in upscaling operations

Manchester, United Kingdom

London, United Kingdom

- Implemented process including Incident Management, Problem Management, Change Management and Continual Service Improvement in line with ITIL best practice.- Built integrated change management framework for successful management of changes proposed by both internal teams and by support partners in multi-supplier environment.- Building a framework for the measurement, management and governance of suppliers under the principles of SIAM

London, United Kingdom

- Managed Support team though rapid expansion of Services arm of business. - Designed, implemented and managed process and procedure in line with ITIL best practice across the IT Services function and for clients including incident, problem, change and release management. - Implemented Autotask Service Desk Management software and configured in-line with the process and procedure adopted across the Service Desk.

- Managed Service Desk on day to day basis in providing outsourced IT services across a broad portfolio of clients in Financial and Professional services sectors.- Managed a large range of projects for clients including office moves and complete infrastructure implementations for clients up to 50 users. - Led project to achieve ISO27001 certification in Information Security management and managed ongoing compliance of ISO27001 and ISO9001 including risk assessment, internal auditing and ensuring application of policies, process and procedure.

London, United Kingdom