Daniel Willis Email & Phone Number

Banbridge, Gb

Newry, Northern Ireland, United Kingdom

Resource Scheduling: Efficiently schedule reactive and planned works, considering location, expertise, and response targets. Optimize field staff days to drive maximum productivity, ensuring effective team utilization. Data Management: Accurately record day-to-day information, ensuring precise logging of requests for scheduling and automated client report generation. Job Completion and Follow-up: Ensure timely completion of all jobs within required response times and costs. Follow up on incomplete jobs, reallocating as necessary for efficient resolution. SLA Adherence: Manage reactive calls to meet client and governing bodies Service Level Agreements (SLAs). PPM Management: Generate Planned Preventive Maintenance (PPM) tasks and ensure timely completion as per contract requirements. Issue Escalation: Promptly escalate issues with specific jobs, clients, or engineers, ensuring swift resolution. Sub-contractor Management: Allocate reactive works to sub-contractors, ensuring adherence to agreed contract SLAs. Documentation and Reporting: Maintain comprehensive audit trails as needed. Keep internal systems up-to-date with relevant information, reflecting the current works position. Adhere to company policies, recording field-based resource information, and generating ad-hoc contract-specific reports.

Banbridge, Northern Ireland, United Kingdom

• Customer bookings and Event Planning• Customer service (Face to Face, Telephony, and digital messaging)• Opening and Closing Responsibilities • Cocktail and Coffee Trained• Stock control, management, and replenishment – including end of month sales reports• Event management – birthdays, holiday functions, engagement parties etc.• Health and Safety, Food Hygiene and Allergen trained• Cash handling and Deposit taking• Till Management – both start and end of day totalling and balancing

Belfast, Northern Ireland, United Kingdom

• Customer service through email, phone, and webchat communication• Data Entry through use of Oracle Software• Creating and Updating Personnel Records• Maintaining Employee attendance and productivity records• Co-ordination with banks to ensure pay transactions are made on schedule• Ensuring the quality, integrity and timeliness of payroll reports, management reviews and analytical reports

Banbridge, Northern Ireland, United Kingdom

• Customer service (including face to face, over the telephone and digital messaging)• Restaurant Management• Opening and Closing responsibilities• Key Holder responsibilities • Customer Bookings and Event Planning• Cash handling and Deposit taking• Till Management – both start of day and end of day totalling and balance.• Cocktail Trained and Trainer• Stock Control, management, and replenishment – including end of month reports on stock sales.• Staff Liaison – 15+ staff members overseen, weekly rotas, holiday and leave management, welfare checks, development opportunities.• New team member training and mentoring• Health & Safety – fire safety compliance, customer and staff safety, allergen training etc.• Ulster Hospitality Training (Health & Safety, Coffee, Allergens etc)

Banbridge, Northern Ireland, United Kingdom

• Customer bookings and Function Arrangement• Customer service (Face to Face, Telephony, and social media)• Opening and Closing Responsibilities • Key Holder responsibilities • Cocktail Trained and Trainer• New team member training and mentoring• Staff liaison• Event management – weddings and functions• Stock Control, management, and replenishment – including end of month reports on stock sales.• Cash handling – payments and deposits• Till Management – both start of day and end of day totalling and balance.

Banbridge, Northern Ireland, United Kingdom

Tasked with serving customers efficiently but with a great service. Working in a team with fellow co-workers to create a friendly and attractive atmosphere. Independent enough to solve complications that arise without disrupting the service provided. Making sure to provide a memorable experience to encourage customers to return due to service provided.

Media (Top Up), Communication And Media Studies, Upper Second Class Honours

Hnd Media Studies And Production, Arts, Entertainment, And Media Management, Merit