Daniel Womack Email & Phone Number

United Kingdom

Tenerife

As Destination Administrator my duties where • Ensure all reps has the necessary tools to complete the job • Ensure all airport paper work/transfers were complete and delivered on time • Complete a master Excel work sheet weekly for all reps on the island • Take payments via the telephone for flight extras, Accommodation and Flight tickets • Visit and assist with guests who were admitted to hospital and liaise with the insurance company • Respond to customer quires via a number of methods such as Telephone, Email and face to face

Turkey

I had to make sure that commitments made by Thomas Cook Group to customers were met. Make prompt, clear decisions to resolve issues and takes responsibility to take the actions required to address these, Welcome customers in destination, ensuring initial concerns and queries are dealt with in a timely manner ensuring total resolution at the start of their holiday, Maintain respectful relationships with third parties in-resort, including handling agents, agency staff and other tour operator employees, Actively manage airport paperwork to ensure team members are informed of their duties for each shift, Help facilitate guests departure from destination, assisting with transfers and resolving any issues which may arise at the airport whilst promoting any relevant services that may enhance the customer's journey home, Provide a holistic customer experience as an active member of the in-destination Thomas Cook team

Birkenhead

During My Winter Breaks from working overseas I continued with this job. My job role includes opening and closing up the pub and setting up for the day, this included cash control, cellar maintenance, shift planning and ensuring the pub is ready to open to the public each day, I have a large team to manage whilst on shift, this includes Kitchen staff, Bar staff, cleaners and floor staff. I have gained a lot of experience doing this as I am the duty manager on shift, dealing with customer queries, taking in deliveries, making sure the kitchen was running as it should be and also ensuring all staff are adhering to company standards.

Turkey

Working with a range of age groups from 3 years upwards, organising and running activities throughout the day in a holiday environment interacting with families on a daily basis in and around the hotel.

Costa Del Sol

Working with a range of age groups from 3 years upwards, organising and running activities throughout the day in a holiday environment interacting with families on a daily basis in and around the hotel.

Birkenhead

My job role included sorting out home deliveries, ensuring they were all packed and put away correctly. I regularly had to do paper work to ensure that home delivery driver logs were up to date and correct. I worked with customers on a daily basis and took pride in helping them with any issues they had. I worked in a large team and always took on other tasks to make sure other departments did not fall behind.