Daniel Woo Email & Phone Number

Digital Security as a Platform - Authentication- Leading the portfolio as an Agile Delivery lead overseeing projects and deliveries within the portfolio- Leading a team for delivery leads and scrum masters to ensure deliveries are planned and prioritised within the PI and overall project delivery is delivered within the agreed time, cost and scope- Works closely to the Value Stream leads and business to identify risks related on delivery and escalate as deems fit.- Collaborate closely with Business and Product managers to secure priorities and resources to plan for upcoming deliveries for the year. - Facilitate and lead calls to ensure project delivery hygiene and data quality is in check through out the project delivery. Fraud Management Portfolio• Converted from service provider to direct FTE under HSBC (same role)• Lead and managed transformation projects in Fraud portfolio across multiple regions in APAC region. • Collaborated with technical teams and vendors to develop and align delivery goals to ensure quality project delivery within agreed timelines, cost and scope.• Collaborate with IT, Analytics and Fraud Management teams in respective markets to deliver Fraud mitigation projects on assigned markets.• Develop and update operational fraud process and procedures for front-end teams to support the new and existing product and services.• Collaborate with key business stakeholders to deliver Fraud mitigation initiatives to meet regulatory and market requirements.• Works closely with respective market Fraud Management team to develop and integrate Fraud Mitigation Strategies while ensure smooth customer experience.• Facilitate and lead discussions towards planning and prioritization for incoming projects to, striking balance between business needs and regulatory requirements.

• Lead and managed transformation projects in Fraud portfolio across multiple regions in APAC region. • Collaborated with technical teams and vendors to develop and align delivery goals to ensure quality project delivery within agreed timelines, cost and scope.• Collaborate with IT, Analytics and Fraud Management teams in respective markets to deliver Fraud mitigation projects on assigned markets.

Federal Territory Of Kuala Lumpur, Malaysia

Global Project Lead - Orica• Manages a team of 6 project managers, driving the team towards quality project delivery.• Responsible and accountable for all project deliveries and facilitates discussion with customers to understand and define project deliverables and scope• Manages the teams utilization to ensure efficiency.• Facilitates discussion between various teams for project delivery, team growth and process improvements• Coached and guided project managers ensuring they understand their tasks and assisted them when they are facing respective project issues• Introduced and implemented a Project Governance model to track and identify metrics, risks, trends and issues to identify and prioritize areas of project delivery improvement, identifying mitigation and services revenue opportunities• Collaborated with leaders across different teams to develop process map to streamline the L2C process, improving the delivery and customer experience, improving overall L2C to 2 weeks and clean handover to operations in under 1 week.• Led and managed network projects such as site relocations and setup, including LAN refresh and SD-WAN setup.Project Manager - AIA Transformation• Managed and lead global network transformation projects involving WAN,LAN, optimization technologies in Australia, New Zealand and Cambodia.• Collaborated with a project team comprising of technical experts, 3rd party supplier and vendors and facilitated discussion to ensure smooth project delivery.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

First Line Manager - AP Project Services• Managed and lead a team of 28 project managers• Worked and facilitated discussions with stakeholders and customers towards expansion and team growth with new opportunities and role• Focused on teams development and goals. Mentored and coached team members to achieve their personal goals, while driving team to maintain and improve overall performance• Initiated and driven improvement plans and agile initiatives.• Collaborated and lead discussions with leaders from other teams for new opportunities for growth and team expansion.

Malaysia

Advisory Project Manager - ANZ Wealth, Westpac NZ, IBM Global Accounts EMEA• Lead and managed assigned project within defined time, scope and cost• Facilitates discussion among project stakeholders to define project requirements and implementation plans.• Collaborated with different teams virtually to ensure smooth project delivery.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Project Manager - Takaful Malaysia, Ericsson• Managed projects from operational infrastructure projects to transitioning projects• Leads and facilitates discussion between project teams and stakeholders to ensure smooth and quality project delivery.

KL Data Center Coordinator• Assist in installation and escorting technical engineers into DC.• Ensure SLAs and benchmarks are met by facilitating discussion with vendors and coordinates BCP as well as other risk management procedures for the DC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Technical Support Engineer• Technical support agent for D-Link products for customers based in Australia and New Zealand• Assisted users with setup, configuration and troubleshooting for their D-Link network products