Daniel Woolwine Email & Phone Number

Cottonwood Heights, Utah, United States

Responsible for resolving enterprise-level technical concerns, representing support and development personnel as a customer-facing engineer, and utilizing a breadth and depth of product knowledge to troubleshoot for a SaaS on a biweekly patch cadenceProvided technical instruction on QMS/MES best practices, investigated and identified product defects, utilized support tools such as an SLA-tracking CRM, SQL database and RDP software, authentication and middleware applications, and log and… Show more Responsible for resolving enterprise-level technical concerns, representing support and development personnel as a customer-facing engineer, and utilizing a breadth and depth of product knowledge to troubleshoot for a SaaS on a biweekly patch cadenceProvided technical instruction on QMS/MES best practices, investigated and identified product defects, utilized support tools such as an SLA-tracking CRM, SQL database and RDP software, authentication and middleware applications, and log and trace software, and managed customer relationships with sysadmin, builder, and quality compliance personnelManaged line down issues for customer sites and demonstrated user and builder-level knowledge of QMS components including document handling, audits, training, eBRs, user and site configuration, and template/structure building. Translated technical meetings for Korean business representatives and English-speaking parties Show less

Lindon, Utah, United States

Responsible for the individual and holistic success of a team of 3-7 help desk technicians, including holding regular 1-1s, running weekly WIG Sessions, and answering troubleshooting questionsEvaluated, presented and successfully implemented a slew of systemic adjustments designed to simultaneously reward employees, minimize costs, and structurally incite individual and collective excellenceOversaw team average case closures per hour move from .77 to .88, screened, interviewed and hired… Show more Responsible for the individual and holistic success of a team of 3-7 help desk technicians, including holding regular 1-1s, running weekly WIG Sessions, and answering troubleshooting questionsEvaluated, presented and successfully implemented a slew of systemic adjustments designed to simultaneously reward employees, minimize costs, and structurally incite individual and collective excellenceOversaw team average case closures per hour move from .77 to .88, screened, interviewed and hired 4 new technicians, updated and consolidated various reporting tools, balanced fluctuating demand with staffing shortages, and oversaw department training, bonus allocation, and team time management Show less

Lindon, Utah, United States

Responsible for regularly checking PC and Mac devices for malware, pop-ups, and bloatware, as well as provide varied technology solutions remotelyResolved issues on customer devices such as broken/uncooperative programs, printer and screen connections, and network connectivity errors. Regularly recovered SNS/email accounts, removed browser hijackers, and optimized devices with limited hardware capabilitiesMaintained 1-1.75 average cases closed per hour, remained among the top performers… Show more Responsible for regularly checking PC and Mac devices for malware, pop-ups, and bloatware, as well as provide varied technology solutions remotelyResolved issues on customer devices such as broken/uncooperative programs, printer and screen connections, and network connectivity errors. Regularly recovered SNS/email accounts, removed browser hijackers, and optimized devices with limited hardware capabilitiesMaintained 1-1.75 average cases closed per hour, remained among the top performers in the company, scored 93-100 on quality score for customer service, and received four 5-star customer reviews Show less

Provo, Utah, United States

Provo, Utah, United States

Responsible for developing a 9-week holistic teaching structure with a third-party language development teamOversaw the comprehension and implementation of new curriculum through online course development, instructor training, implementation of user feedback, and hands-on demonstrationsCompleted transition with students reporting higher average language fluency (by 2 ACTFL levels) and supervisor trained to sustain curriculum implementation

Provo, Utah, United States

Responsible for modeling and directing the training of language instructors in effective teaching strategies, language-specific teaching skills, and holistic growth in mentoring and goal settingLed weekly group trainings and 1-1 meetings focused on self-evaluation and goal setting, demonstrated and observed in classrooms, and reported on the personal and lingual improvement of up to 50 studentsTransitioned team to online teaching including technology training and strategy… Show more Responsible for modeling and directing the training of language instructors in effective teaching strategies, language-specific teaching skills, and holistic growth in mentoring and goal settingLed weekly group trainings and 1-1 meetings focused on self-evaluation and goal setting, demonstrated and observed in classrooms, and reported on the personal and lingual improvement of up to 50 studentsTransitioned team to online teaching including technology training and strategy adjustment, implemented personally developed language strategies with Korean instructors, and successfully transitioned 14 new instructors into self-sufficient, effective teachers over respective 4-month periods in online and in-person and hybrid settings Show less

Provo, Utah Area

Help 18-22 year-old youth develop social, lingual and moral skills through hands-on training, coaching, and teaching.

Information Systems/Korean

Education record